Krystle Silva
Lowell
Summary
Detail-oriented Administrative Assistant prioritizes tasks and works against strict deadlines. Exemplary analytical skills, eye for detail and service-driven persona. Proficient in Microsoft Office and over 20 years of administrative and customer service expertise.
Overview
22
22
years of professional experience
Work History
HR & Billing Assistant
Adler, Cohen, Harvey, Wakeman & Guekgezian
Boston, MA
09.2025 - Current
- Implement billing processes and procedures, including invoicing, collections and payment processing.
- Process invoices accurately and efficiently, adhering to established billing procedures.
- Maintain in-depth understanding of generally accepted accounting principles.
- Post payments accurately and timely to customer accounts, maintaining accurate records.
- Provide administrative support to billing department staff, handling routine tasks efficiently.
- Accustomed to working independently or as part of a team environment.
- Reconcile invoices with customer payments to identify discrepancies promptly.
- Reviewe invoices for completeness and accuracy before submission to clients.
- Ability to communicate effectively both orally and written with customers, vendors, staff members.
- Excellent organizational skills with the ability to prioritize tasks efficiently.
- Assist with recruitment and onboarding efforts.
- Assist with daily facility issues including maintenance issue, security access and compliance with building and office protocols.
Third Party Billing Analyst
Boston IVF
Waltham, MA
02.2012 - Current
- Developed procedures to ensure compliance with billing regulations.
- Researched and resolved billing issues with customers.
- Assisted in the preparation of monthly financial statements.
- Identified areas where efficiency could be improved within the billing department.
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Reviewed and validated insurance claims for accuracy, completeness, and compliance with established policies and procedures.
- Called insurance companies to follow-up on unpaid or rejected claims.
- Maintained accurate records of claim status information in the database system.
- Identified and resolved discrepancies between submitted claims and insurance carriers' responses.
- Researched patient accounts to ensure proper billing codes were used.
- Processed appeals when necessary by gathering additional supporting documentation from providers.
- Assisted in training new staff members on insurance follow up and verification processes.
- Communicated with clients regarding their account balances and payment arrangements.
- Participated in regular meetings with management teams in order to discuss current challenges and strategies for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assist with training new employees
Lead Scheduling Coordinator
Merrimack Valley Hospital
Haverhill, MA
09.2004 - 10.2017
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Coordinated with other departments within the practice to ensure timely patient care.
- Resolved customer complaints in a professional manner.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted with training new employees
- Provided constructive feedback on annual reviews
Education
Associate of Science - Business Administration and Management
Middlesex Community College
Bedford, MA05-2010
Skills
- Proficient in Microsoft office, Winmed, Availity, Optum RPA
- Multi Tasking
- Ability to handle high volume calls & emails
- Telephone Etiquette
- Claims review
- Medical billing and collections
- Billing dispute resolution
- Customer Service
- Teamwork and Collaboration
- Accounts receivable experience
Timeline
HR & Billing Assistant
Adler, Cohen, Harvey, Wakeman & Guekgezian
09.2025 - Current
Third Party Billing Analyst
Boston IVF
02.2012 - Current
Lead Scheduling Coordinator
Merrimack Valley Hospital
09.2004 - 10.2017
Associate of Science - Business Administration and Management
Middlesex Community College