Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kshitij Kc

Everett

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Paris Baguette. Proven ability to resolve conflicts and enhance customer satisfaction while training staff in operational excellence. Strong problem-solving skills and a commitment to maintaining a positive work environment ensure efficient and accurate financial transactions.

Overview

10
10
years of professional experience

Work History

Cashier Supervisor

jays pizza and ice cream
Malden
10.2017 - Current
  • Processed refunds and exchanges promptly according to established policies.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Maintained an organized work environment by stocking shelves and cleaning up after each shift.
  • Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Performed daily bank deposits accurately and within company guidelines.

Cashier Team Lead

Paris Baguette
Cambridge
09.2016 - 09.2017
  • Performed daily opening and closing procedures for the register area.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Balanced cash drawers at the end of each shift.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Security Officer

salute gorkha training center
Pokhara
06.2015 - 12.2015
  • Greeted visitors upon arrival at the facility and directed them accordingly.
  • Maintained logs of all security related incidents and wrote detailed reports for management review.
  • Monitored entrances, exits and other points of access to ensure safety of people and property.
  • Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Monitored CCTV surveillance system footage for suspicious activities.
  • Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.

Education

Bachelor of Arts - Arts Education

Janapriya Bahumukhi Campus
Pokhara

Skills

  • Customer service
  • Team player
  • Problem-solving skills
  • Fast learner
  • positive work ethic
  • Good communication skills

Languages

English
Professional
Hindi
Professional
Nepali
Professional

Timeline

Cashier Supervisor

jays pizza and ice cream
10.2017 - Current

Cashier Team Lead

Paris Baguette
09.2016 - 09.2017

Security Officer

salute gorkha training center
06.2015 - 12.2015

Bachelor of Arts - Arts Education

Janapriya Bahumukhi Campus

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Kshitij Kc