Kris Williams
Quincy
Summary
Senior HHS executive and strategic advisor with 10+ years leading transformation initiatives while enabling partners to achieve $450M+ in annual signings and $320M+ in revenue. Former Operations Director for $16.7B MassHealth program, currently instrumental in driving $86M+ gross profit across multiple partner portfolios through strategic HHS domain expertise. Recognized thought leader with proven financial impact, executive relationship building, and transformational program delivery across 13 state modernization initiatives.
Overview
30
30
years of professional experience
Work History
Senior HHS Advisory Consultant - Health and Human Services, Go-To-Market Team
IBM
Cambridge
01.2020 - Current
- Performance goal accountability to help Partners and Associate Partners achieve $450M in HCD signings, $320M in revenue, and $86M in gross profit through domain expertise and strategic positioning
- Track and monitor partner progress toward financial targets, implementing support strategies and opportunity optimization to maximize achievement rates
- Generated significant pipeline contribution by serving as primary HHS subject matter expert during competitive pursuits for $1M-$50M transformation deals
- Built client confidence and credibility during first-state customer acquisition through deep understanding of government decision-making and Medicaid operations from former executive experience
- Translated regulatory changes and policy shifts into strategic business opportunities for HHS agencies, identifying modernization needs driving revenue growth
- Built trusted advisor relationships with senior government executives during $1M-$50M engagement lifecycles across 13 state Medicaid and public health programs
- Established executive credibility through deep regulatory expertise and strategic counsel enabling senior decision-maker confidence during complex transformations
- Deep regulatory expertise spanning HHS, Medicaid, and public health programs enabling executive decision-making and risk mitigation throughout engagement delivery
- Executive relationship development with state CIOs, HHS directors, and senior program leaders cultivated during deal and delivery phases
- Extensive experience across core HHS modernization areas including member management, provider networks, claims processing, eligibility systems, and process optimization
- Recognized HHS domain authority consistently positioned as subject matter expert in competitive evaluations requiring deep program knowledge and regulatory expertise
- Core member of IBM's AI/ML HHS strategy group leading multiple AI opportunity pursuits from bid to win, contributing to strategic positioning and implementation roadmaps for AI-enabled government transformation
- Strategic advisor to IBM Senior Partners on HHS market opportunities, competitive positioning, and client advisory approaches across health and human services sector
- Market thought leader in nationwide Medicaid agency and vendor community, advising all states on procurement best practices through collaborative workgroup participation
- Industry expert with deep knowledge of HHS and Medicaid operations including federal and state regulatory compliance, public health initiatives, and modernization priorities
- Led cross-functional deal teams of 10+ professionals during competitive pursuits and secondary deal team leadership across $1M-$50M HHS transformation opportunities
- Directed delivery teams of 10+ multi-disciplinary staff throughout implementation phases ensuring strategic outcomes and client satisfaction
- Built consulting credibility with senior stakeholders during delivery phases through deep program knowledge and strategic guidance
- Consistently mentored junior staff on HHS domain expertise, client advisory methodologies, and strategic positioning approaches
- Detailed knowledge of HHS opportunity landscape including federal funding cycles, state procurement patterns, and emerging AI and modernization priorities
Operations Director - Medicaid HITECH
Commonwealth of Massachusetts
Quincy
01.2013 - 12.2019
- Recruited to transform Medicaid payment operations/improve audit performance and enable rapid growth for MassHealth's ($16.7B health insurance payor) Electronic Health Record Incentive Payment Program.
- Collaborated with senior leaders to set department strategy and executed through cross-functional resources and vendor partners.
- Managed a $160M budget, a team of 30+ multi-disciplinary employees (4,000 payments annually) and the full transformational project.
- Leveraged proactive legislative monitoring, segmented marketing campaigns, analytical assessments, strong contract negotiation, service level agreements and process optimization initiatives to drive efficiencies, cost reductions and customer satisfaction.
- Reported to the State Medicaid Director and Chief Operating Officer.
- Successfully developed a program that influenced a large number of hospitals and providers to implement electronic health records.
- Created data driven organization that created and used detailed data analysis from MMIS, MARS, Enterprise Data Warehouses, Health Information Exchange 3rd Parties (Maximus, Orion, HP (Gainwell), Department of Public Health, etc.) to consistently drive policy and operational decisions and improvements.
- Slashed payment cycle times by 50% and boosted operational efficiencies by 75% through disciplined process improvements, automation and project management.
- Drove stellar audit performances with a variety of organizations, such as the Center for Medicaid Services (CMS), Office of the Inspector General (OIG) and KPMG.
- Conducted a comprehensive health insurance claim bottleneck analysis which resulted in a $20M claims adjudication.
- Rescued two 'off track' projects that helped disabled individuals gain access to providers with medically accessible equipment and incented providers to buy medical diagnostic equipment for this group.
- Selected to participate on multiple workgroups, including the Health Information Exchange, Statewide Health Information Technology Council and the Infrastructure/Capacity Building Team.
- Developed a first-in-kind audit response methodology that was replicated by other states.
Manager, Business Systems
Skyworks Solutions
Woburn
01.2006 - 12.2013
- Hired to maximize and automate supply chain performance for a $2.5B wireless semiconductor manufacturer.
- Worked holistically across the supply chain in areas such as order entry, production, order fulfillment and AP/AR to enable the flow of significant volume.
- Integrated B2B ecommerce and enterprise applications, automated complex processes (Just-in-Time and Vendor Managed Inventory) and streamlined system build processes.
- Trained, coached and motivated an international team who worked across India, China, Singapore and Mexico.
- Increased demand-side B2B transactions from 6% of company revenue to 25% within three years by strategically onboarding customers with high order volumes.
- Successfully integrated enterprise applications and reduced the overall app footprint which saved $1.2M in software licensing and maintenance expense.
- Built system-to-system integrations (1M transactions per week) that optimized supply chain and production planning processes for the entire organization.
- Built real time integrations that reduced the timeline to commit delivery dates to customers from days to seconds.
Information Services Manager
Staples
Framingham
01.2005 - 12.2006
- Led a $2M department (13 employees) that optimized and delivered transaction information services worldwide to contract customers, retail outlets, human resources and finance.
- Integrated business processes globally to create 'build' queue based on FIFO and strategic prioritization.
- Increased throughput by 35% while dropping delivery time by 20%.
- Successfully built a flagship ecommerce product called eDiversity which helped a diverse set of enterprise suppliers receive purchasing contracts from Staples.
Principal, Business Systems
Skyworks Solutions
Woburn
01.2000 - 12.2005
Electronic Data Coordinator
Croakies-LifeLink International
Jackson
01.1999 - 12.2000
Health Service Provider
State of Wyoming
Jackson
01.1998 - 12.1999
Residential Services Director
Community Entry Services
Jackson
01.1996 - 12.1998
Education
Master of Business Administration -
Northeastern University
Bachelor of Science - Social Sciences
University of Wyoming
Skills
- HHS Program Domain Expertise
- C-Suite Government Advisory
- Cross-Functional Team Leadership
- Regulatory Compliance Strategy
- Public Health Transformation
- Federal/State HHS Policy Analysis
- Deal Team & Delivery Management
- Executive Stakeholder Management
- Government Procurement Strategy
- Strategic Partnership Development
Personal Information
Title: Senior HHS Executive & Strategic Advisor
Locations
- Cambridge, Cambridge, MA, 02139
- Quincy, Quincy, MA, 02169
- Woburn, Woburn, MA, 01801
- Framingham, Framingham, MA, 01701
- Jackson, Jackson, WY, 83001
Thought Leadership
- Member, Nationwide joint collaboration of Medicaid agencies and vendor community developing procurement best practice playbooks, 2025
- Featured Speaker, Massachusetts League of Community Health Centers Community Health Institute Conference, 2015
- Featured Speaker, New England Supply Chain Conference and Exhibition, 2009
- Featured Speaker, New England Electronic Commerce User's Group Conference, 2007
- Featured Speaker, Managing Automation Magazine Annual Manufacturing Summit and Awards, 2005
- Executive Profile, Information Week Magazine 'Integrate or Disintegrate', 2005
- Presenter, Ascential Software (Acquired by IBM) Integration Conference, 2004
Timeline
Senior HHS Advisory Consultant - Health and Human Services, Go-To-Market Team
IBM
01.2020 - Current
Operations Director - Medicaid HITECH
Commonwealth of Massachusetts
01.2013 - 12.2019
Manager, Business Systems
Skyworks Solutions
01.2006 - 12.2013
Information Services Manager
Staples
01.2005 - 12.2006
Principal, Business Systems
Skyworks Solutions
01.2000 - 12.2005
Electronic Data Coordinator
Croakies-LifeLink International
01.1999 - 12.2000
Health Service Provider
State of Wyoming
01.1998 - 12.1999
Residential Services Director
Community Entry Services
01.1996 - 12.1998
Master of Business Administration -
Northeastern University
Bachelor of Science - Social Sciences
University of Wyoming
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