Kwasi Asiamah
Boston
Summary
Lab Computing Analyst with 6+years of experience providing technical support for Windows-based laboratory environments and enterprise computing systems. Skilled in instrument connectivity, network troubleshooting, and lifecycle management, with a strong track record of developing SOPs and enhancing user support through detailed documentation.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Lab Computing Analyst
PerkinElmer
Boston
01.2022 - Current
- Provide technical support for Windows-based laboratory computing environments supporting analytical instruments and scientific applications.
- Troubleshoot complex hardware, software, networking, and instrument connectivity issues using TCP/IP, DNS, DHCP, Active Directory, and remote support tools.
- Install, configure, relocate, retire, and validate laboratory computers and instrument workstations.
- Implement Windows security configurations and ensure compliance with corporate IT policies.
- Acted as primary technical contact for laboratory users, field service engineers, infrastructure teams, and external vendors to facilitate effective communication and issue resolution.
- Supported technology deployments, managed equipment lifecycle activities, and coordinated change management and workstation upgrades in a non-GxP laboratory environment to enhance operational readiness.
- Developed SOPs, troubleshooting guides, technical documentation, and knowledge articles to improve user support and streamline processes.
- Managed inventory of laboratory computers, software assets, and connected instrumentation. of laboratory computers, software assets, and connected instrumentation.
- Client: Merck
Network/Desktop Support Engineer
- Assisted with network troubleshooting for switches, VLANs, routing, and connectivity to ensure optimal network performance.
- Supported enterprise Windows environments, Active Directory, hardware/software troubleshooting, imaging, and end-user support.
- Resolved incidents through ServiceNow, achieving high levels of customer satisfaction.
Education
Bachelor of Science - Information Technology
University of Massachusetts
08-2026
Skills
- Laboratory Computing
- Instrument Connectivity
- Technical support
- Windows 10/11
- Windows Security
- Active Directory
- TCP/IP
- DNS
- DHCP
- Networking
- Change Management
- System Validation
- Backup & Recovery
- ServiceNow
- Documentation
- Asset Management
- Acronis
- Customer Support
Certification
- CCNA
- AWS Solutions Architect – Associate (In Progress)
Timeline
Lab Computing Analyst
PerkinElmer
01.2022 - Current
Network/Desktop Support Engineer
Bachelor of Science - Information Technology
University of Massachusetts