Kye Howell
Boston
Summary
Exceptionally motivated and dependable professional with a diverse background in retail, healthcare, customer service and clerical work. Despite my diverse work experience, I bring adaptability, commitment to excellence, and a strong work ethic to any job role I take on. Formally certified as a pharmacy technician and trained as a direct support staff, I am now eager to transition into a fulfilling career within this field.
Overview
7
7
years of professional experience
Work History
Guild Substitute Secretary
Boston Public Schools
Boston
02.2025 - Current
- Maintains accurate filling systems to edit ready retrieval of documents.
- Maintains inventory of office supplies and places orders when necessary.
- Provides support to the permanent secretary during period of high workloads or absences from work.
- Assist with mailing and answering phone inquires in a professional manner.
- Greets parents and answer phone inquires in a professional manner.
- Answers emails promptly and accurately responds to staff queries or requests for information.
Barista
Starbucks
Boston
07.2024 - 12.2024
- Prepared and served customers espresso based beverages and food items according to food and safety standards.
- Greeted guest with exceptional customer service and educated guess on food menu items.
- Ensured organization and cleanliness of the cafe, including espresso machines, cafe bar, tables and restrooms.
- Processed customer transactions efficiently.
- Maintained knowledge of company protocols and procedures regularly.
Direct Support Staff
Walker Therapeutic and Educational Programs
Boston
09.2023 - 04.2024
- Provided recreational activities to client's choice to build self initiative.
- Documented clients' behaviors, sleep patterns and specialized meal plans to clinicians and families daily.
- Received training in TCI and CPR.
- Administered scheduled medication to clients daily and adhered to individual client plans in timely manner.
- Ensured clients were living in a safe environment and followed crisis protocols.
Pharmacy Technician
CVS Pharmacy
Boston
06.2022 - 08.2023
- Prepared prescription labels and carried out medication orders in a timely manner.
- Processed insurance claims and authorizations from doctors daily.
- Provided excellent customer service to patients while educating them on medication information and side effects.
- Developed knowledge of standard procedures for filling prescriptions and entering patient data into the electric health record system.
Sales Associate
Gap Factory
Boston
09.2021 - 08.2022
- Maintained, organized and cleaned sales floor regularly.
- Greeted each and every customer and educated them on new sales and merchandise locations.
- Managed cash regularly and processed customer transactions efficiently.
- Executed store operations daily and opening/closing procedures.
Intern
Beyond Creative, BCYF
Boston
06.2019 - 08.2021
- Worked on special projects and developed strategies for important initiatives.
- Supported office staff by processing documents and reports.
Intern
The Clubhouse Nonprofit
Boston
06.2018 - 08.2018
- Helped brainstorm upcoming projects weekly with company.
- Assisted staff with clerical needs.
- Scouted youth to join our team.
Education
High School Diploma -
Academy of the Pacific Rim
Skills
- Customer service
- Managing cash register
- Faxing
- CPR Trained
- TCI Trained
Timeline
Guild Substitute Secretary
Boston Public Schools
02.2025 - Current
Barista
Starbucks
07.2024 - 12.2024
Direct Support Staff
Walker Therapeutic and Educational Programs
09.2023 - 04.2024
Pharmacy Technician
CVS Pharmacy
06.2022 - 08.2023
Sales Associate
Gap Factory
09.2021 - 08.2022
Intern
Beyond Creative, BCYF
06.2019 - 08.2021
Intern
The Clubhouse Nonprofit
06.2018 - 08.2018
High School Diploma -
Academy of the Pacific Rim