Kyle Norton
West Boylston
Summary
Dynamic and results-oriented professional with extensive experience in laboratory and customer service settings, notably with Central Lab Partners. Excelled in problem resolution, enhancing operational efficiency and customer satisfaction. Proven track record in improving service delivery and maintaining meticulous records, demonstrating exceptional research, documentation, and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Laboratory Assistant
Central Lab Partners
01.2021 - 07.2024
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Assisted scientists by collecting and organizing laboratory data.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Sorted documents and maintained organized filing process.
Service Desk Supervisor
Price Chopper Golub
06.2017 - 09.2020
- Oversaw fast-paced front desk operations and guests' needs.
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - Biology
Quinsigamond Community College
Worcester, MA05-2025
Skills
- Sterilization techniques
- Research and documentation
- Record preparation
- Incident management
- Complaint resolution
- Professional telephone demeanor
- Problem resolution
- Data entry
Timeline
Laboratory Assistant
Central Lab Partners
01.2021 - 07.2024
Service Desk Supervisor
Price Chopper Golub
06.2017 - 09.2020
Associate of Arts - Biology
Quinsigamond Community College
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