Kylie Cutting
Taunton
Summary
Experienced membership professional with a strong focus on team collaboration and achieving results. Skilled in member engagement, relationship building, and administrative tasks. Adaptable and reliable with commitment to driving membership growth and satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Membership Coordinator
Boys And Girls Club
05.2024 - Current
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Actively engaged clients upon entrance with pleasant greeting.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Hair Salon Assistant
D Hair Couture
09.2023 - 03.2024
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
Team Crew Member
KFC
02.2019 - 08.2021
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Increased repeat business through exceptional customer service interactions that built strong relationships with patrons.
- Accepted money and processed customer payments with high accuracy and efficiency.
- Trained new team members in company policies and procedures, ensuring smooth onboarding and integration into the existing crew.
Education
Associate Degree In Marketing - Marketing
Massasoit Community College
Brockton, MA05.2026
High School Diploma -
Taunton Highschool
Taunton, MA06.2020
Skills
- Active member engagement
- Verbal and written communication
- Membership Processing
- Written and oral communication
- Issue Resolution
- Reception Management
- Team Training
- Staff Scheduling
- Database Management
- Program Improvement
- Teamwork and Collaboration
- Customer Service
Timeline
Membership Coordinator
Boys And Girls Club
05.2024 - Current
Hair Salon Assistant
D Hair Couture
09.2023 - 03.2024
Team Crew Member
KFC
02.2019 - 08.2021
Associate Degree In Marketing - Marketing
Massasoit Community College
High School Diploma -
Taunton Highschool
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