Kyrsten Rafferty
Turners Falls
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Crew Member
Mota donuts
Greenfield
2022.09 - Current
- Operated kitchen equipment to cook, heat, or prepare food items.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions and processed payments accurately.
- Prepared food items following safety and quality standards.
- Stocked supplies and reported inventory needs to management.
- Followed health regulations and safety protocols in daily tasks.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders and provided excellent service.
Finishing department
Valley steele stamp
Greenfield
2020.10 - 2021.06
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Manager
Mcdonalds
Greenfield
2016.02 - 2020.10
- Managed team schedules and delegated tasks to optimize workflow efficiency.
- Oversaw inventory management and ensured accurate supply tracking processes.
- Trained new employees on operational procedures and safety protocols.
- Conducted regular performance reviews and provided constructive feedback to staff.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Mohawk Trail Regional High
Shelburne Falls, MASkills
- Food safety
- Cash handling
- Inventory management
- Kitchen equipment operation
- Customer service
Affiliations
- Mother of 4
- Full time employee
- Enjoy watching my kids play sports they love.
Timeline
Crew Member
Mota donuts
2022.09 - Current
Finishing department
Valley steele stamp
2020.10 - 2021.06
Manager
Mcdonalds
2016.02 - 2020.10
Mohawk Trail Regional High