Summary
Overview
Work History
Education
Skills
Statement
Timeline
Generic

Kywon Andrews

Boston

Summary

Dynamic professional with extensive experience at Best Buy, excelling in customer service and technical installations. Proven track record in coordination and quality assurance, enhancing customer satisfaction through effective communication and troubleshooting. Skilled in supply chain management, ensuring timely project execution and compliance with safety standards. Committed to continuous improvement and team development.

Overview

20
20
years of professional experience

Work History

Home Installation Specialist

Best Buy
Saugus
01.2016 - 12.2024
  • Delivered and installed electronic systems, including sound systems and multi-room audio.
  • Advised, troubleshot, and repaired malfunctioning electronic systems for clients.
  • Provided customer support while recommending additional products to enhance experiences.
  • Consulted with clients to ensure alignment between expectations and services offered.
  • Participated in training sessions to maintain technical proficiency on new equipment.
  • Ensured prompt service delivery while keeping clients informed throughout the process.
  • Tested system functionality to ensure proper operation before deployment.
  • Coordinated with other departments to ensure timely delivery of necessary components prior to scheduled installations.
  • Participated in regular team meetings focused on sharing best practices among colleagues working on similar projects.
  • Performed physical installation and setup of computer systems including cabling, mounting equipment and configuring components as needed.
  • Assessed customer feedback following installation completion in order to identify areas for improvement.
  • Implemented security measures to protect against unauthorized access or data loss.
  • Evaluated current system configurations for compatibility with new installations or upgrades.
  • Provided technical support for end users regarding the use of installed applications.
  • Diagnosed and troubleshot technical issues related to hardware, software, operating systems and network connectivity.
  • Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Communicated with distributors to acquire necessary equipment for projects.

Custodian Supervisor

Best Buy
Boston
01.2013 - 01.2016
  • Evaluated custodial staff performance and provided constructive feedback.
  • Planned work schedules and training programs to enhance employee skills.
  • Organized labor and materials for efficient task execution.
  • Delivered hands-on demonstrations of cleaning techniques for effective staff training.
  • Compiled weekly and monthly reports to track progress and productivity.
  • Maintained inventory of cleaning supplies and placed orders as needed.
  • Ensured compliance with health, safety, and sanitation standards in workplace.
  • Supervised maintenance work, guaranteeing timely completion of tasks.

Customer Service Supervisor

Best Buy
Boston
04.2008 - 06.2012
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Evaluated and authenticated returns, exchanges and voids.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Managed team of customer service representatives to ensure high-quality support.
  • Delegated work to staff, setting priorities and goals.

Customer Service Lead

Best Buy
Boston
02.2005 - 03.2008
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Diploma - HVAC Technology

Madison Park High School
Boston, MA
06.2003

Skills

  • Coordination and accuracy
  • Attention to detail
  • Custodial management
  • Supply chain management
  • Safety compliance
  • Quality assurance
  • Effective communication

Statement

Highly dedicated and dependable Custodial Worker with a stellar work ethic and customer service history. Adept multitasker able to handle a number of cleaning and repair projects with thoroughness and efficiency.

Timeline

Home Installation Specialist

Best Buy
01.2016 - 12.2024

Custodian Supervisor

Best Buy
01.2013 - 01.2016

Customer Service Supervisor

Best Buy
04.2008 - 06.2012

Customer Service Lead

Best Buy
02.2005 - 03.2008

Diploma - HVAC Technology

Madison Park High School

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Kywon Andrews