Lacey Waite
Truro
Summary
Dynamic professional with expertise in customer service and schedule coordination, honed at Outermost Automotive. Enhanced client satisfaction by reducing wait times and improving workflow efficiency. Proven track record in developing strong customer relationships and maintaining organized records. Skilled in CRM software, contributing to increased repeat business and loyalty.
Overview
2026
2026
years of professional experience
Work History
Service Writer
Outermost Automotive
04.2014 - Current
- Provided exceptional customer service by addressing client inquiries and concerns efficiently.
- Documented service requests accurately to facilitate timely repairs and maintenance.
- Coordinated with technicians to schedule appointments and prioritize workload effectively.
- Assisted in managing inventory levels, ensuring availability of parts and supplies for service needs.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Streamlined communication processes between clients and repair staff, improving overall workflow efficiency.
- Maintained organized records of services provided to support quality assurance efforts.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into Software database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Bank Teller
TD Bank
2010 - 2013
- Processed customer transactions with accuracy and efficiency, maintaining high service standards.
- Assisted customers in account inquiries and product recommendations, enhancing overall client satisfaction.
- Managed cash drawer, ensuring compliance with bank policies and minimizing discrepancies.
- Developed strong relationships with clients, fostering loyalty through personalized financial advice and support.
- Collaborated with management on promotional activities to increase awareness of banking products and services.
- Conducted regular audits of cash handling procedures, ensuring adherence to regulatory requirements and internal controls.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
Education
Early Childhood Education And Care
Cape Cod Community College
West Barnstable, MACulinary
Johnson & Wales University
Providence, RISkills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Customer service expertise
- Invoice verification
- Record preparation
- Automotive industry experience
- Strong organization
- Communicating with clients
- Appointment scheduling
- Coordinating schedules
- Estimating costs
- Estimating
- Invoice filing
- Customer needs assessments
- Maintaining status reports
- Technician tracking
- Service upsells
- Customer relations
- Computer skills
- Product knowledge
- Administrative and office support
- Professional telephone demeanor
- Complaint investigation
- Number wpm typing speed
- CRM software
Timeline
Service Writer
Outermost Automotive
04.2014 - Current
Bank Teller
TD Bank
2010 - 2013
Early Childhood Education And Care
Cape Cod Community College
Culinary
Johnson & Wales University