BSCS
Lahcen Aghouar
IT Project Manager [ Run And Deployment ]
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Project Manager Team Leader ( RUN )
INWI
Casablanca
07.2012 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Recorded all project costs and expenses and aligned with project budget.
- Partnered with project team members to identify and quickly address problems.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Directed offsite team design, transition and standardization of [Number]+ processes, resulting in maximized team resources and management.
- Developed procedures to update [Software] and other software in terms of compliant information and collected compliance data.
- Stayed up-to-date on [Type] transport and disposal requirements and checked incoming products for compliance.
- Kept projects on schedule and within budget while serving as project leader.
- Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Finalized project financial records while collaborating with financial controllers and [Type] executives.
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
- Executed projects and acted as senior project manager for multiple commercial, office, residential and public works projects.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Maintained strict budgetary control on [Type] projects ranging from $[Amount] to $[Amount] and working with project teams to track costs and control expenditures without sacrificing quality.
- Communicated project plans and progress to key stakeholders and project contributors.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
- Updated customers and senior leaders on progress and roadblocks.
System Support Engineer
STERIA MEDSHORE ( SOPRA BANKING )
Casablanca
02.2009 - 06.2012
Production Engineer
ATOS
Casablanca
09.2005 - 02.2009
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
- Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
- Decreased defect rate by applying process capability analysis and creating weekly defect reports.
- Reported variance reports for production orders.
- Performed root cause analysis and implemented corrective actions.
- Performed regular production studies and machine analysis to identify any quality and process problems.
- Trained team on best practices to optimize production and improve quality.
- Procured raw materials essential for supply chain by negotiating with supply chain vendors.
- Practiced lean principles, which led to improvements in workflow and quality and waste reduction.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Supervised entire production process and prepared proper documentation for dispatch.
- Investigated and proposed corrective actions for quality issues.
- Maximized productivity by [Number]% by developing and implementing innovative production processes for new and existing products.
- Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
- Identified risk mitigation actions to reduce injuries, accidents and hazards in production environment.
- Reviewed product designs for manufacturability or completeness.
- Applied lean manufacturing processes to enhance quality, reliability or cost-effectiveness.
- Read and analyzed blueprints and project documentation to develop workflows and strategy.
- Inspected all machines and equipment and provided necessary repairs.
- Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards.
- Communicated with other team members to enhance process and performance.
- Conducted trials to determine equipment and machine performance capabilities.
System Support Engineer
MAKYOL
Tanger
03.2004 - 08.2005
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Maintained computer systems, installed and upgraded new systems.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Configured security settings and granted system access to groups and individuals.
- Worked with various departments on integrating new processes for software and manual usage.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Worked effectively in both independent and team environments to exceed IT goals.
- Performed troubleshooting and maintenance of existing network systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with outside departments to implement system-wide improvements.
- Applied superior [Type] knowledge to improve [Area].
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed root cause analysis and general troubleshooting.
- Set up and administered [Type] and [Type] systems and configurations.
- Monitored systems in operation and quickly troubleshot errors.
- Provided [Type] support to [Type] users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Education
Master of Science - Project Management
SKEMA Business School
Lille 09.2010 - 07.2011
Skills
Executive team leadership
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
plus d'information
Software
$Univers
Automic
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
[Area of expertise] License - [Timeframe]
10-2022
[Area of certification], [Company Name] - [Timeframe]
06-2022
Certified [Job Title], [Company Name] - [Timeframe]
02-2022
Project Manager Team Leader ( RUN )
INWI
07.2012 - Current
Master of Science - Project Management
SKEMA Business School
09.2010 - 07.2011
System Support Engineer
STERIA MEDSHORE ( SOPRA BANKING )
02.2009 - 06.2012
Production Engineer
ATOS
09.2005 - 02.2009
System Support Engineer
MAKYOL
03.2004 - 08.2005
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