LAHCEN BIL
réceptionniste
Berrechid,06
Summary
As a dedicated professional with a diverse background in hospitality, hotels, and call center operations, I bring a wealth of experience and a passion for delivering exceptional customer service. Throughout my career, I have consistently demonstrated my ability to create memorable guest experiences, resolve complex issues, and exceed customer expectations. Additionally, my experience in call center operations has sharpened my proficiency in handling customer inquiries, resolving concerns, and maintaining a high level of professionalism during all interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial agent
IKANBI
01.2019 - Current
- Company Overview: Belgian customer PROXIMUS telecommunication
- Handle a high volume of incoming calls, assisting customers with inquiries, resolving issues, and making outbound calls for various purposes such as follow-ups or surveys.
- Collaborate with colleagues, including sharing insights, assisting team members, and contributing to a positive team atmosphere
- Belgian customer PROXIMUS telecommunication
Sales service • commercial agent
EXCEED
01.2018 - 07.2019
- Company Overview: Canadian customer VIDEOTRON telecommunication
- Handle a high volume of incoming calls, assisting customers with inquiries, resolving issues, and making outbound calls for various purposes such as follow-ups or surveys.
- Proficient in creating and formatting documents, spreadsheets, presentations, and efficient email communication.
- Canadian customer VIDEOTRON telecommunication
Night Auditor Polyvalent
ONOMO airport-hotel
01.2019 - 02.2019
- Skillful use of hotel management software OPERA PMS.
- Demonstrating self-reliance and autonomy in managing night operations.
- Maintaining a secure and safe environment for guests and property.
- Efficiently managing tasks, such as check-ins, check-outs, and nightly reporting, within tight time frames.
Customer service • technical adviser
INTELCIA Group
01.2016 - 01.2018
- Company Overview: French customer SFR telecommunication
- Handle a high volume of incoming calls, assisting customers with inquiries, resolving issues, and making outbound calls for various purposes such as follow-ups or surveys.
- Capability to multitask effectively, managing multiple customer inquiries or tasks simultaneously while maintaining quality service.
- Highly skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- French customer SFR telecommunication
Quality agent• Receptionist
Hotel ATLAS Hospitality
01.2015 - 01.2016
- Skilled in providing exceptional customer service and addressing guest needs.
- Proficient in handling phone calls, forwarding messages, and maintaining a professional communication.
- Strong organizational abilities for managing appointments, reservations, check-in check-out, and guest records.
- Skillful use of hotel management software AMADEUS.
Education
Bachelor - hotel management
University Chouaib DOKKALI
Technicians specialize - hotels management
OFPPT polo
High School Diploma - undefined
lycée alQods
Skills
English language skills
Proficient in French
Advanced Arabic language skills
Experience with social platforms
Sales presentations
Teamwork
Customer engagement
Pack office (Word, Excel, PowerPoint, Outlook)
Opera PMS
Amadeus restaurant
Sales coaching
Certification
Customer Experience (CX) for Business Success
Timeline
Customer Experience (CX) for Business Success
11-2024
Commercial agent
IKANBI
01.2019 - Current
Night Auditor Polyvalent
ONOMO airport-hotel
01.2019 - 02.2019
Sales service • commercial agent
EXCEED
01.2018 - 07.2019
Customer service • technical adviser
INTELCIA Group
01.2016 - 01.2018
Quality agent• Receptionist
Hotel ATLAS Hospitality
01.2015 - 01.2016
Technicians specialize - hotels management
OFPPT polo
High School Diploma - undefined
lycée alQods
Bachelor - hotel management
University Chouaib DOKKALI