Laila Alouani
BenGuerir
Summary
Passionate about marketing, I am eager to leverage my creativity and analytical skills to develop impactful brand strategies. With a strong foundation in customer experience, retail, and branding enhanced by my LVMH certification, I excel in market research, content creation, and consumer engagement. My ability to adapt to dynamic environments and think strategically allows me to contribute effectively to innovative marketing initiatives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Marketing Team Member
Shbm
11.2024 - 01.2025
- Collaborated with a team to develop and implement marketing strategies to promote the event/project
- Designed and managed content for social media platforms to increase engagement and reach
- Coordinated with sponsors and partners to ensure successful branding and promotion
- Analyzed feedback and metrics to assess the effectiveness of marketing campaigns
- Contributed to the overall success of the event by ensuring strong audience participation and visibility
Internship
mandarin oriental Marrakech
04.2024 - 08.2024
- Chef de Rang/Commis (Pool Garden - 2 months)
- Service Excellence: Provided attentive and personalized service to guests, ensuring a memorable dining experience
- Menu Knowledge: Developed a strong understanding of menu items, including ingredients and preparation methods, to assist guests effectively
- Team Collaboration: Worked closely with kitchen staff and other servers to ensure timely and efficient service
- Table Management: Assisted in setting and clearing tables, maintaining cleanliness, and preparing for upcoming guests
- Customer Interaction: Handled guest inquiries and requests promptly and courteously
- Commis de Rang (Ling Ling by Hakkasan - 3 months)
- Fine Dining Service: Delivered high-quality service in a fast-paced, upscale dining environment
- Order Taking: Accurately took and processed orders, ensuring attention to detail in guest requests
- Wine Knowledge: Assisted guests with wine pairings and beverage selections, enhancing their dining experience
- Multitasking: Managed multiple tables efficiently while maintaining a focus on guest satisfaction
- Conflict Resolution: Addressed and resolved guest complaints or issues in a professional manner
- Hostess (Ling Ling - 1 month)
- Guest Reception: Greeted and seated guests, creating a welcoming atmosphere from the moment they arrived
- Reservation Management: Managed reservations and waitlists, ensuring efficient seating and minimizing wait times
- Communication Skills: Provided information about the menu and specials, enhancing guests' knowledge of offerings
- Coordination: Worked with the front-of-house team to ensure smooth operations during peak hours
- Problem-Solving: Addressed guest inquiries and concerns, ensuring a positive experience from the start
Part Time
my school restaurant
09.2023 - 03.2024
- Taking restaurant reservation
- Welcoming the guest
- Taking the drink order
- Presenting the menu
- Serving the courses
- Suggestion to the guests
- Upselling and recommending items
- Handling payments
- Participating in closing procedures
- Adhering to the restaurant's service standards while
- Maintaining a professional appearance and attire
Education
bachelor’s degree - Hospitality Business And Management (SHBM))
University Mohammed VI Polytechnique
BenGuerir, Morocco06.2027
Skills
- Micros
- PMS
- Microsoft
- Opera
- Guest service
- Communication skills
- Bar show Russian style service
- Seven rooms
- Canvas
- Event planning
- Social media marketing
- Customer engagement
- Team collaboration
- Reservation management
- Attention to detail
- Effective communication
- Verbal and written communication
- Multitasking Abilities
- Promotions planning skills
- Content management
- Trend forecasting
- Professionalism
- Excellent communication
- Email marketing
- Problem-solving aptitude
- Expert in [software]
Certification
- Introduction to the F&B management
- LVMH certification
- certification from google of digital marketing and ecommerce [still on process]
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Italian
Elementary (A2)
A2
Timeline
Marketing Team Member
Shbm
11.2024 - 01.2025
Internship
mandarin oriental Marrakech
04.2024 - 08.2024
Part Time
my school restaurant
09.2023 - 03.2024
bachelor’s degree - Hospitality Business And Management (SHBM))
University Mohammed VI Polytechnique
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