Summary
Overview
Work History
Education
Skills
LANGUES
Interests
Timeline
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Laila Boumlij

Laila Boumlij

Mohammedia

Summary

Dynamic flight attendant with a proven track record of delivering exceptional service in both economy and business class. Trained in safety, first aid, and in-flight hospitality with a focus on luxury standards and cultural sensitivity. Known for discretion, adaptability, and a polished, customer-first approach. Ready to bring professionalism and passion for service to an international airline environment.

Overview

7
7
years of professional experience

Work History

Flight Attendant

Royal Air Maroc
01.2025 - Current
  • Ensure passenger safety and comfort on both short- and long-haul flights.
  • Perform safety demonstrations and manage emergency procedures in compliance with aviation regulations.
  • Deliver high-quality onboard service aligned with Royal Air Maroc's hospitality standards.
  • Handle in-flight situations with professionalism, including medical incidents and customer complaints.
  • Collaborate with multinational cabin crew teams to ensure seamless flight operations.

Travel Agent

Travel Planet TMC
06.2022 - 01.2024
  • Advise clients on travel options, including flights, accommodations based on their preferences and budgets.
  • Book and coordinate travel arrangements while ensuring accuracy and customer satisfaction.
  • Provide ongoing support before, during, and after travel to resolve issues and enhance the client experience.

Customer Retention & Service Representative

COMDATA
02.2021 - 11.2021
  • Identify customer needs and resolve complaints to ensure satisfaction.
  • Foster teamwork through clear communication, idea sharing, and joint efforts.
  • Organized tasks by setting priorities to meet expectations and respect deadlines.

Project Management Assistant Intern

RAHAL EVENT
03.2019 - 03.2019
  • Contribute to daily project operations by collaborating efficiently with all team members.
  • Support project coordination by communicating effectively, sharing ideas, and aligning team efforts.
  • Prioritize and organize tasks to meet project deadlines and stakeholder expectations.

Customer Service Multimedia Advisor

RESOLUTION CALL
03.2018 - 09.2018
  • Analysis of clients’ specific needs to provide optimal and customized solutions for each profile.
  • Client relationship management to ensure high-quality service and address specific needs.

Education

Diploma in Hospitality And Tourism Marketing -

Institute of Applied Hotel And Tourism Technology
Mohammedia, Morocco
07-2020

Initial Cabin Crew Training -

Royal Air Maroc
Casablanca, Morocco
06-2024

High School Diploma -

Al Jodor
Mohammedia, Morocco
06-2017

Skills

  • Operation and handling of safety equipment
  • Cabin management and organization
  • Conducting pre-flight safety briefings
  • Equipment checks and compliance control
  • Passenger empathy and attentive care
  • Onboard product promotion and upselling
  • Discretion and professional demeanorS'adapter aux différents profils de clientèle
  • Savoir donner des explications claires aux clients et aux collègues

LANGUES

Arabic
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
German
Elementary

Interests

  • Art
  • Meditation
  • Theatre
  • Pottery

Timeline

Flight Attendant

Royal Air Maroc
01.2025 - Current

Travel Agent

Travel Planet TMC
06.2022 - 01.2024

Customer Retention & Service Representative

COMDATA
02.2021 - 11.2021

Project Management Assistant Intern

RAHAL EVENT
03.2019 - 03.2019

Customer Service Multimedia Advisor

RESOLUTION CALL
03.2018 - 09.2018

Diploma in Hospitality And Tourism Marketing -

Institute of Applied Hotel And Tourism Technology

Initial Cabin Crew Training -

Royal Air Maroc

High School Diploma -

Al Jodor

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Laila Boumlij