Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Laila Elghyabi

Laila Elghyabi

Hotel Management
Gulmime,MAR

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

5
5
years of professional experience

Work History

Receptionist

Oasis Palm Hotel
Gulmime
07.2022 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

F&B Controller

White Beach Hotel
Agadir
01.2020 - 02.2021
  • Developed strong multitasking skills to manage multiple tables simultaneously while maintaining attention to detail.
  • Trained new staff members on company policies, menu offerings, and standard operating procedures.
  • Leveraged knowledge of F&B trends gained through industry research to provide informed recommendations on potential updates or enhancements for the restaurant.
  • Supported kitchen staff with food preparation tasks during busy periods for faster order completion times.

Education

Technician Specializes - Hotel Management

OFPPT
Gulmime
06.2022

3 Years Study - English Language And Literature

Ibn Zohr University
Agadir
06.2020

Skills

Menu development

Inventory management

Staff supervision

Portion control

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Receptionist

Oasis Palm Hotel
07.2022 - 08.2024

F&B Controller

White Beach Hotel
01.2020 - 02.2021

Technician Specializes - Hotel Management

OFPPT

3 Years Study - English Language And Literature

Ibn Zohr University
Laila ElghyabiHotel Management
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