Lamyae Yakouty
Quincy
Summary
Responsible and detail-oriented professional with experience in customer service and retail operations. Currently working as a Cashier at Goodwill, supporting daily store activities, customer service, and team coordination. Previous experience in the insurance industry provided strong communication and client-handling skills. Known for reliability, adaptability, and the ability to work effectively in fast-paced environments. Eager to grow into a Team Lead/Supervisor role and take on more responsibility within the team.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Cashier
Morgan Memorial Goodwill Industries Inc.
Quincy
08.2025 - Current
- Managed daily store operations, including organizing and merchandising clothing and products.
- Maintained cleanliness and order throughout the store to ensure a positive shopping experience.
- Handled cashier responsibilities, including accurate and efficient cash and card transactions.
- Delivered excellent customer service and assisted customers with their needs.
- Collaborated effectively with team members to ensure smooth workflow and operational efficiency.
- Demonstrated strong communication, teamwork, and adaptability in a fast-paced retail environment.
Customer Service Representative
Assurances Khalili - AtlantaSanad (Insurance Agenc
Mohammedia
02.2022 - 07.2025
- Assisted clients with insurance services, inquiries, and documentation.
- Managed customer communication and provided problem-solving support.
- Handled client records with accuracy and attention to detail.
- Delivered professional customer service in a structured office environment.
- Developed strong communication and interpersonal skills.
Education
Master of Science - Accounting, Control And Audit.
Faculty of Juridical, Economic And Social Sciences
Mohammedia - Morocco 10.2022 - 07.2024
Bachelor of Science - Economics And Management
Faculty of Juridical, Economic And Social Sciences
Mohammedia, Morocco 10.2016 - 07.2021
Abdelkrim Alkhattabi
Mohammedia, MoroccoSkills
- Customer Service & Client Relations
- Cash Handling & Point of Sale (POS) Systems
- Store Organization & Merchandising
- Teamwork & Collaboration
- Communication Skills (Multilingual Environment)
- Problem Solving & Conflict Resolution
- Time Management & Organization
- Attention to Detail
- Adaptability in Fast-Paced Environment
- Basic Leadership Skills
Languages
English
Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
Cashier
Morgan Memorial Goodwill Industries Inc.
08.2025 - Current
Master of Science - Accounting, Control And Audit.
Faculty of Juridical, Economic And Social Sciences
10.2022 - 07.2024
Customer Service Representative
Assurances Khalili - AtlantaSanad (Insurance Agenc
02.2022 - 07.2025
Bachelor of Science - Economics And Management
Faculty of Juridical, Economic And Social Sciences
10.2016 - 07.2021
Abdelkrim Alkhattabi