Lance Wilbur Jr.
Hadley
Summary
Dynamic and customer-focused, excelling in creating welcoming environments and ensuring safety. Skilled in operational management and adept at multitasking, I effectively resolved member inquiries while maintaining facility readiness, enhancing overall member satisfaction and experience.
Overview
5
5
years of professional experience
Work History
Fitness Associate
Andreason Center for Wellness
09.2025 - Current
- Actively supervised the gym floor, ensuring a safe and positive environment for members by keeping equipment organized and all workout areas clean and ready for use.
- Served as the main point of contact for members, quickly responding to their needs, answering questions, and ensuring facility policies were followed respectfully.
- Made a positive first impression by enthusiastically conducting personalized facility tours for potential members and clearly answering their questions.
- Proactively monitored the facility to identify and resolve potential safety issues or maintenance needs before they impacted the member experience.
Front of House Associate
Pulse Cafe
10.2020 - Current
- Created a warm and welcoming experience as the first point of contact, managing the front counter, cashier duties, and dining room service for all guests.
- Handled a high volume of guest interactions and transactions by accurately processing in-person, online, and phone orders, ensuring smooth flow between the front and back of house.
- Managed the cafe's retail market, taking ownership of restocking products, pricing items, and maintaining an appealing display to boost secondary sales.
- Maintained composure and efficiency while answering phone calls, handling customer inquiries, and coordinating take-out logistics to keep the team focused and on schedule.
- Ensured a spotless and comfortable environment by quickly bussing tables, sanitizing the dining area, and proactively supporting overall café cleanliness.
Education
Bachelor of Science - Psychology
Andrews University
Berrien Springs, MI05-2029
Skills
- Customer Experience & Service Excellence: Proven ability to create welcoming environments, resolve issues, handle high-volume interactions, and serve as the main point of contact for guests
- Operational Proficiency: Cashiering, inventory management, handling cash/transactions, and coordinating order flow
- Facility & Safety Oversight: Skilled in maintaining operational readiness, ensuring cleanliness, organizing equipment, and enforcing policy compliance in public areas
- Multitasking & Time Management: Successfully managed simultaneous roles (Cashier, Waiter, Busser, Phone Operator) in a fast-paced environment while handling external responsibilities
- Communication: Excellent verbal skills for engaging with members, explaining menu/benefits, taking complex orders, and answering phone inquiries
- Adaptability & Versatility: Demonstrated a high level of teamwork by readily stepping into varied roles to meet immediate business needs and support staff shortages
- Landscaping & Grounds Care: Operating commercial-grade equipment and executing property maintenance, including mowing, weed control, mulching, and debris removal
Timeline
Fitness Associate
Andreason Center for Wellness
09.2025 - Current
Front of House Associate
Pulse Cafe
10.2020 - Current
Bachelor of Science - Psychology
Andrews University