Lanora Sales
Dorchester
Summary
Dynamic professional with a versatile background in patient care and operational oversight. Recognized for strong adaptability and commitment to enhancing service delivery across teams and departments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager
Dunkin Donuts
Westbrough, Ma
01.2020 - 01.2022
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lead Care Manager
Sunrise Assisted Living
Wayland, MA
02.2022 - 11.2023
- Coordinated training sessions for staff on best practices in resident care and safety protocols.
- Conducted regular assessments to evaluate resident needs and adjust care strategies accordingly.
- Implemented new communication processes to enhance collaboration among caregivers and families.
- Analyzed feedback from residents and families, driving continuous improvements in care services.
- Mentored junior staff, fostering professional development and improving service delivery standards.
Shift Leader
Taco Bell
Worcester, MA
09.2021 - 03.2023
- Supervised team members to ensure adherence to operational standards and procedures.
- Trained new employees on customer service protocols and food safety guidelines.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Implemented process improvements that enhanced speed of service during peak hours.
Patient Care Manager
Compass of the Bay
Boston, Ma
10.2024 - 09.2025
- Monitored patient progress and adjusted care strategies based on individual needs.
- Trained new staff on patient care protocols, promoting consistency in service delivery.
- Collaborated with healthcare providers to ensure comprehensive service delivery across departments.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
Assistant Manager
Chick-fil-A
Boston, MA
07.2026 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements, enhancing productivity and reducing downtime.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Pharmacy Technician Intern (JVS)
Childrens Hospital
Boston, MA
06.2026 - Current
- Assisted pharmacists in preparing and dispensing medications for pediatric patients.
- Processed medication orders accurately, adhering to hospital protocols and safety guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
Boston Day Evening Academy
Roxbury, Ma 06-2005
Skills
- Customer service
- Team leadership
- Patient care
- Flexibility and adaptability
Certification
- First Aid/CPR Certified
- CPCT/A - Patient Care Technician/Assistant
- NCPCT - Patient Care Technician
Timeline
Assistant Manager
Chick-fil-A
07.2026 - Current
Pharmacy Technician Intern (JVS)
Childrens Hospital
06.2026 - Current
Patient Care Manager
Compass of the Bay
10.2024 - 09.2025
Lead Care Manager
Sunrise Assisted Living
02.2022 - 11.2023
Shift Leader
Taco Bell
09.2021 - 03.2023
Assistant Store Manager
Dunkin Donuts
01.2020 - 01.2022
High School Diploma -
Boston Day Evening Academy