Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lara Chaves

Marlborough

Summary

Dynamic and detail-oriented professional with a proven track record at 99 Restaurant & Pub, excelling in guest engagement and conflict resolution. Recognized for enhancing customer satisfaction through personalized service and efficient cash handling. A reliable team player committed to continuous improvement and fostering positive relationships, ensuring memorable dining experiences.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

4
4
years of professional experience

Work History

Server/Host

99 Restaurant & Pub
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Sample Room In CVPA

Rose Botti-Salitsky
09.2023 - 05.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Cashier

Friendlys Ice Cream
02.2022 - 05.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Wendy's
10.2021 - 01.2022
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Associate of Arts - Interior Architecture

University of Massachusetts - Dartmouth
North Dartmouth, MA
05.2027

Skills

  • Guest Engagement
  • Suggestive Selling
  • Professional Appearance
  • Quality Control
  • Cash Handling
  • Performance Improvement
  • High-volume dining
  • Tableside Etiquette
  • Professionalism
  • Analytical Thinking
  • Time management abilities
  • Conflict and Complaint Resolution
  • Table Monitoring and Turnover
  • Continuous Improvement
  • Excellent Communication
  • Reliable and Responsible
  • Problem-Solving
  • Goal Setting
  • Attention to Detail
  • Team building
  • Team Player
  • Customer service
  • Menu memorization
  • Safe food handling
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Quality control
  • Guest relations management
  • Dining area maintenance
  • Allergy awareness
  • Order management

Languages

Portuguese
Native or Bilingual

Timeline

Sample Room In CVPA

Rose Botti-Salitsky
09.2023 - 05.2025

Server/Host

99 Restaurant & Pub
08.2022 - Current

Cashier

Friendlys Ice Cream
02.2022 - 05.2022

Cashier

Wendy's
10.2021 - 01.2022

Associate of Arts - Interior Architecture

University of Massachusetts - Dartmouth

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