LaRae Lyons
Leominster
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
Dispatcher
Five Star Towing
Sterling
11.2018 - Current
- Coordinated towing operations to ensure timely vehicle recovery.
- Managed communication between drivers and clients for efficient service delivery.
- Utilized dispatch software to track and assign towing requests effectively.
- Resolved customer inquiries while maintaining professionalism and composure.
- Trained new dispatch staff on systems and operational procedures.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Hair Salon Manager
Supercuts
Leominster
08.2011 - 05.2019
- Supervised daily salon operations and staff performance to ensure quality services.
- Trained and mentored new stylists on techniques and customer service standards.
- Managed inventory levels, ordering supplies, and maintaining equipment functionality.
- Resolved customer complaints promptly to maintain a positive salon atmosphere.
- Conducted regular staff meetings to communicate updates and foster teamwork.
- Ensured compliance with health and safety regulations within the salon environment.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Education
Goodrich Academy
Fitchburg, MASkills
- Dispatch software
- GPS tracking
- Towing coordination
- Operational procedures
- Customer relationship management
- Staff supervision
- Problem solving
- Effective communication
- Customer service
- Time management
- Call handling
Timeline
Dispatcher
Five Star Towing
11.2018 - Current
Hair Salon Manager
Supercuts
08.2011 - 05.2019
Goodrich Academy