Larissa Melendez
Lawrence
Summary
Dynamic professional with extensive experience at the IRS, excelling in data accuracy and customer service. Proven ability to manage complex tax documents and resolve discrepancies efficiently. Bilingual in Spanish, skilled in QuickBooks and HIPAA compliance, ensuring exceptional support and satisfaction for clients while maintaining high standards in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Tax Examining Clerk
IRS
Andover
04.2024 - 03.2025
- Prepared reports summarizing findings from audit reviews for management review.
- Verified accuracy of data entered into computerized accounting systems such as QuickBooks or Peachtree Accounting Software.
- Performed calculations on complex individual income tax returns with multiple sources of income.
- Identified discrepancies in tax returns, researched information, and recommended appropriate action.
- Assessed and verified tax documents for accuracy and completeness.
- Researched past due taxes as well as any additional taxes owed by the taxpayer.
Patient Care Representative
Middleton Family Medicine
Middleton
06.2022 - 04.2024
- Always maintained friendly attitude with welcoming energy
- Greeted incoming and outgoing patients
- Communicate with provider and office staff with inner office email
- Checked patients in and out
- Answered and transferred calls
- Scheduled appointments processed referrals
- Processed medical billing
- Verified patient information responsible for maintaining personal information up to date
- Verified insurance
- Managed medical records and responsible for data entry
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Processed payments from patients using cash registers or computer software programs.
- Updated patient accounts after each visit according to established protocols.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
Customer Service Representative
Medical, Inc.
Florida
12.2021 - 06.2022
- Performed data entry for customer information and orders
- Answered general questions
- Answered calls from clients
- Resolved customer information and complaints
- Provided policy and service information
- Performed customer service surveys
- Managed client records
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Communication Center Representative
Inovalon
Florida
11.2020 - 06.2021
- Support the Customer Success team with day-to-day work that covers various activities across the sales department
- Update policies/procedures into a standard format
- Answer inbound phones
- Handle and support tier 1 requests and customer needs
- Lead or assist in the completion of projects, artifacts, and/or process improvements, as assigned
- Participate in departmental and/or staff meetings
- Maintain compliance with Inovalon's policies, procedures and mission statement
- Adhere to confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company
Collections Specialist
Associated Credit Services
Tewksbury
01.2018 - 08.2020
- Taking inbound calls from customers.
- Doing outbound calls to customers.
- Create and execute appropriate strategic plans to bring in more business
- Handled medical accounts, utility bills, insurance accounts.
- Research sources in order to develop new business connections
- Ability to work under the pressure of high standards and strict deadlines.
- Explaining things in a clear manner.
- Ensuring that the customer has the best experience possible
Collections Representative
VALENTINE & KEBARTAS
Lawrence
11.2015 - 06.2016
- Taking inbound calls from customers.
- Create and execute appropriate strategic plans to bring in more business
- Research sources in order to develop new business connections
- Ability to work under the pressure of high standards and strict deadlines.
- Explaining things in a clear manner.
- Ensuring that the customer has the best experience possible
Receptionist
Methuen Health and Rehabilitation Center
Methuen
10.2009 - 08.2011
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
- Reconciled and reported discrepancies found in records.
- Checked mail, shopped for groceries and handled bill payments.
- Answered incoming calls, took messages and directed visitors
- Made calls to Customers
- Helped with all questions and complaints
- Greeted visitors, guests and patients warmly and genuinely
- Assisted in signing in/out guests and visitors
- Checked insurance information
- Faxed, copied, and scanned documents
- Computer skills
- Customer service
Receptionist
Carlos Cleaners
Lawrence
08.2006 - 07.2010
- Organized personal and professional calendars
- Supplied reminders of upcoming meetings and events.
- Checked mail, shopped for groceries
- Handled bill payments.
- Calculated, prepared, issued bills, invoices, account statements according to established procedures
- Answered customers' questions
- Addressed problems and complaints in person, via phone.
- Organized and prepared residential properties prior to high net worth clients' arrival.
- Computer skill
- Customer service
Education
High school or equivalent - Business Finance and Management
Lawrence high school
Lawrence, MA01.2010
Skills
- Customer service
- Data entry
- Bilingual, Spanish
- Computer skills
- Cold calling
- Account management
- HIPAA
- QuickBooks
- Team management
- Medicare
- Medical records
- Documentation review
- Medical office experience
- Customer support
- Scheduling appointments
- Insurance verification
- Front desk operations
Languages
- Spanish, Fluent
- English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
Timeline
Tax Examining Clerk
IRS
04.2024 - 03.2025
Patient Care Representative
Middleton Family Medicine
06.2022 - 04.2024
Customer Service Representative
Medical, Inc.
12.2021 - 06.2022
Communication Center Representative
Inovalon
11.2020 - 06.2021
Collections Specialist
Associated Credit Services
01.2018 - 08.2020
Collections Representative
VALENTINE & KEBARTAS
11.2015 - 06.2016
Receptionist
Methuen Health and Rehabilitation Center
10.2009 - 08.2011
Receptionist
Carlos Cleaners
08.2006 - 07.2010
High school or equivalent - Business Finance and Management
Lawrence high school
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