Lashay Jackson
Springfield,MA
Summary
Dynamic professional with extensive experience in customer service and direct support roles, specializing in delivering compassionate care to individuals with developmental disabilities. Recognized for strong interpersonal skills that foster positive relationships and enhance client satisfaction. Proven track record of thriving in high-volume retail environments, consistently prioritizing customer satisfaction and operational efficiency to drive results. Committed to creating inclusive and supportive experiences that empower individuals and elevate service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Department of Developmental Services
01.2021 - Current
- Provided compassionate care and daily living assistance to individuals with developmental disabilities
- Supported clients with personal hygiene, medication management, and transportation
- Maintained accurate records and ensured compliance with care plans and safety protocols
- Collaborated with multidisciplinary teams to promote clients' independence and well-being
Customer Service Associate
Cumberland Farms
05.2018 - 01.2021
- Delivered excellent customer service in a high-volume retail environment
- Handled cash, credit, and mobile transactions accurately and efficiently
- Restocked shelves, maintained store cleanliness, and assisted with inventory
- Resolved customer issues professionally and maintained a friendly store environment
Education
Sabis International Charter School
01.2018
psychology
Springfield Technical Community College
Springfield, MaSkills
- Compassionate Caregiving
- Medication Management
- Problem-Solving
- Team Collaboration
- Interpersonal Communication
- Responsive to new challenges
- Logical evaluation
- Emotional intelligence
Certification
- MAP training
- CPR/First Aid Certification
- BLS training
Timeline
Direct Support Professional
Department of Developmental Services
01.2021 - Current
Customer Service Associate
Cumberland Farms
05.2018 - 01.2021
psychology
Springfield Technical Community College
Sabis International Charter School
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