Lassindo Thaxter
SPRINGFIELD
Summary
Dynamic operations supervisor with a proven track record at Six Flags, excelling in employee training and customer service excellence. Spearheaded initiatives that enhanced operational efficiency and optimized workflows, resulting in improved team performance and customer satisfaction. Adept at inventory control and fostering team collaboration to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
SixFlags New England
Agawam
03.2025 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
Supervisor
Six Flags New England
Agawam
04.2024 - 11.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Tracked progress on projects and provided timely feedback to staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Area Supervisor
Six Flags Over Texas
Arlington
04.2023 - 12.2023
- Resolved customer complaints in a timely manner, escalating when necessary.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Ensured accurate inventory levels through periodic counts and cycle counting.
Area Supervisor
Six Flags Over Texas
Arlington
04.2022 - 12.2022
- Resolved customer complaints in a timely manner, escalating when necessary.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Ensured accurate inventory levels through periodic counts and cycle counting.
Supervisor
Six Flags New England
Agawam
06.2021 - 10.2021
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Supervisor of Operations
Six Flags Over Texas
Arlington
06.2020 - 11.2020
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Team Leader
Six Flags Over Texas
Arlington
05.2019 - 11.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
Team Member
Six Flags Over Texas
Arlington
06.2018 - 11.2018
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Store Manager
UWI Open Campus
Kingston
09.2016 - 05.2018
- Established customer service standards and enforced staff compliance
Server
Garrys Restaurant
Kingston
02.2014 - 05.2016
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Business
St.Thomas Technical
Golden Grove St.Thomas10-2002
Skills
- Employee training and development
- Team collaboration
- Project coordination
- Customer service excellence
- Inventory control
- Operational efficiency
- Workflow optimization
Certification
I am safeserve Certified
Allergen Certified
Alcohol Certified
References
References available upon request.
Timeline
Supervisor
SixFlags New England
03.2025 - Current
Supervisor
Six Flags New England
04.2024 - 11.2024
Area Supervisor
Six Flags Over Texas
04.2023 - 12.2023
Area Supervisor
Six Flags Over Texas
04.2022 - 12.2022
Supervisor
Six Flags New England
06.2021 - 10.2021
Supervisor of Operations
Six Flags Over Texas
06.2020 - 11.2020
Team Leader
Six Flags Over Texas
05.2019 - 11.2019
Team Member
Six Flags Over Texas
06.2018 - 11.2018
Store Manager
UWI Open Campus
09.2016 - 05.2018
Server
Garrys Restaurant
02.2014 - 05.2016
Business
St.Thomas Technical