Latasha Simpson
Danvers
Summary
Dynamic Scheduling Coordinator at Associated Home Care, Inc., skilled in resource management and client communication. Proven ability to enhance case coordination and optimize scheduling processes, ensuring seamless client care. Adept at training staff and resolving conflicts, fostering a collaborative environment while maintaining meticulous documentation and adherence to deadlines.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Associated Home Care, Inc.
02.2024 - Current
- Responsible for performance of scheduling duties for an assigned group of clients and field staff
- Responsible for maintaining the ongoing scheduling of client visits for all assigned field staff
- Communicating with clients, their families, case managers and AHC staff members to ensure continuity and coordination of client care services
- Scheduling all visits based on client needs and efficient use of resources
- Communicating client schedules to field staff and job duties for assigned shift
- Conferring with nursing staff to provide valuable information & insight into individual cases while working with nursing staff to establish case scheduling needs based on each clients individual care
- Documents all actions appropriately in the scheduling system
- Verifies all authorizations prior to scheduling and escalates issues appropriately
- Provides direction and assistance to the Scheduling Assistants to support the Care Center's goals
- Follows up with aides regarding issues with timeliness, missed shifts, dress code, etc., documents findings, and escalates appropriately
- Performs other duties as assigned
Small Business Owner
Renaissance Refinishing LLC
01.2019 - Current
- Furniture Artisan, business owner, content creator, accountant/ book keeping, sales, etc
- Marketing, advertising, social media, deciphering & utilizing metrics & analytics, marketing, etc
CSR 2
SaviLinx LLC
08.2022 - 09.2024
- Call center agent- reviewing, working & verifying claims & claimants
- Securing accounts, mentoring newer agents, multiple trainings per month, notating accounts, professional demeanor, remote workindependent workload metrics - etc
Chempoint Supervisor
Onbrand24
03.2017 - 02.2019
- The supervision of all staff within the Chem Point.com Customer Solutions Department at OnBrand24
- The recruitment, training, and evaluations of Customer Service Representatives within said department
- Successful account retention based on managing the needs and requirements of a high revenue commercial account
- Delivering excellent customer service through fast and accurate processing of orders, quick and efficient communication with end customers and internal partners, first point of customer contact for general inquiries like pricing, product information, shipment scheduling etc
- Building and maintaining business relationships by providing prompt and accurate service, handling customer questions and complaints with the highest degree of courtesy & professionalism, resolving customer inquiries within a reasonable time frame
- Oversaw/ translated EU purchase orders for American back up team
- Created training materials, provided coaching & reviews, interviewed & hired for positions, responsible for metrics & analytics, worked with logistics to ship orders, customer service, created shipping documents, etc
Call Center Agent/ Receptionist
Onbrand24
03.2015 - 01.2017
- Began as customer service associate: Taking calls/ emails for various clients, training peers while being a receptionist
- Promoted to Chempoint manager & American EU department lead
Office manager/Receptionist/Scheduler
Auto Drive1
10.2014 - 03.2015
- Scheduling daily sales appointments, Answering incoming calls, Facilitating meetings, corresponding with all departments in main hub via email/phone, corresponding with customers via email/phone, as well as Administrative duties, etc
Recruiter/Personal Assistant/ Administrative Assistant
American Income Life/ Fisher and Associates
07.2012 - 09.2014
- Contacting potential candidates and screening them for the next level of interviews
- Maintaining expected target numbers of appointments for hire
- Scheduling all new hire appointments for managers
- Completing all assigned projects
- Reviewing agents charts for productivity
- Notating necessary changes to applications for the underwriters
- Creating spreadsheets to track various projects
- Documenting all team meetings in shorthand
Education
Cybersecurity - Computer Science
Northshore Community College
Danvers, MAMaster Of Psychology - Clinical Psychology
Salem State University
Salem, MACollege Prep - Diploma
Lynn Classical Highschool
Lynn, MA06.2001
College Prep - Diploma
Pope John Highschool
Everett, MA09.1999
Skills
- Scheduling software
- Client communication
- Resource management
- Case coordination
- Data verification
- Team leadership
- Customer service
- Time management
- Employee training
- Conflict resolution
- Analytical thinking
- Strong work ethic
- Data entry
- Time management skills
- Teamwork and collaboration
- Attention to detail
- Schedule management
- Critical thinking
- Office administration
- Deadline oriented
- Skilled in software
- Telephone etiquette
- Customer service and support
- Patient scheduling
- Patient registration
- Documentation and reporting
- Confidentiality requirements
- Referral coordination
- Documentation skills
- Schedule organization
- Insurance verification
- Calendar management
Timeline
Scheduling Coordinator
Associated Home Care, Inc.
02.2024 - Current
CSR 2
SaviLinx LLC
08.2022 - 09.2024
Small Business Owner
Renaissance Refinishing LLC
01.2019 - Current
Chempoint Supervisor
Onbrand24
03.2017 - 02.2019
Call Center Agent/ Receptionist
Onbrand24
03.2015 - 01.2017
Office manager/Receptionist/Scheduler
Auto Drive1
10.2014 - 03.2015
Recruiter/Personal Assistant/ Administrative Assistant
American Income Life/ Fisher and Associates
07.2012 - 09.2014
Cybersecurity - Computer Science
Northshore Community College
Master Of Psychology - Clinical Psychology
Salem State University
College Prep - Diploma
Lynn Classical Highschool
College Prep - Diploma
Pope John Highschool
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