Latifa El Moussaid
Agadir
Summary
A dedicated and service-oriented professional, my involvement working directly with guests has honed my ability to anticipate needs, resolve conflicts, and ensure a seamless, enjoyable experience. I am highly skilled in communication, multitasking, and managing customer interactions, which allows me to provide an outstanding service while remaining calm and composed under pressure.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
Stars Pool Cafe–Restaurant
05.2024 - 12.2024
- Improved teamwork among staff members,
- Share best practices, and set goals.
- Reduced waste costs by conducting regular inventory checks,
- Adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
Waitress Trainee
Caprice Restaurant
12.2022 - 05.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills
- Attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Cashier
La Baguette Dorée
07.2020 - 11.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Specialized Diploma in Hospitality -
Ifaero Institute
Agadir Dakhla05-2025
High School Diploma -
Al Fadila Highschool
Adouz Village06-2019
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Strong leadership
- Customer service
- Relationship building
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Spanish
Intermediate
B1
Italian
Elementary
A2
Hobbies
- swimming
- dancing
- Traveling
- voluntary work
- learning new languages
Timeline
Waitress Supervisor
Stars Pool Cafe–Restaurant
05.2024 - 12.2024
Waitress Trainee
Caprice Restaurant
12.2022 - 05.2023
Cashier
La Baguette Dorée
07.2020 - 11.2022
Specialized Diploma in Hospitality -
Ifaero Institute
High School Diploma -
Al Fadila Highschool
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