Laura Antoine
Boston
Summary
Dynamic retail professional with extensive experience at The Home Depot, excelling in customer service and sales training. Proven ability to enhance store operations and foster team collaboration, resulting in increased customer loyalty. Skilled in POS system operation and adept at complex problem solving, ensuring a seamless shopping experience. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
3
3
years of professional experience
Work History
Sales Associate
The Home Depot Inc
07.2024 - 11.2024
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
Sales Associate
Skechers
02.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Signing customers up with store benefits
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Retail Sales Associate
Victoria's Secret & PINK
10.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Representative
CVS Pharmacy
02.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Sales Associate
Old Navy
11.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed efficient cash register operations.
Education
Bachelor of Science - Criminology
Framingham State University
Framingham, MA05.2027
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Flexible scheduling
- Store operations
- Sales training
- Communication skills
- POS system operation
- Complex problem solving
- Store management
Languages
Haitian Creole
Native/ Bilingual
Timeline
Sales Associate
The Home Depot Inc
07.2024 - 11.2024
Sales Associate
Skechers
02.2024 - 05.2024
Retail Sales Associate
Victoria's Secret & PINK
10.2023 - 01.2024
Customer Service Representative
CVS Pharmacy
02.2022 - 10.2022
Retail Sales Associate
Old Navy
11.2021 - 02.2022
Bachelor of Science - Criminology
Framingham State University
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