Laura Caporusso

As a Solution Area Specialist Azure, I help customers adopt and optimize Cloud Solutions. I hold Microsoft certifications as an Azure Admin.
My core competencies include IT consulting, marketing strategy, customer support, database management, and translations. I have a background in Cloud digital sales I am passionate about data and I enjoy bridging the gap between business potential and customer needs. My specialties are: Digital Business , Experienced Sales Professional , Solution Selling, Cloud Infrastructure, B2C, Cloud Sales, Digital Media Consultative Selling and Sales Processes.

• Drive, develops, executes and monitors various License Compliance strategies
• Develops an annual LC Territory Sales plan
• Work strategically with stakeholders
• Take customers through the audit process
• Demonstrates critical thinking and courage to be able to facilitate challenging conversations and negotiations
• Strong knowledge of Autodesk software licensing models, license agreements and contracts.

• Main focus is find and close new business, upsell and cross sell in all areas Netsuite operates (ERP, CRM, HCM, SRM, E-Commerce) by understanding each customer's specific business and presenting appropriate solutions that will help customer grow their business
• Additional responsibilities: Meet and exceed all quarterly and yearly sales quotas
• Own the sales cycle from lead generation to closure.

• IBM Digital Sales for the Italian market in selling Cloud and storage solutions
• I am the first point of contact for accounts and I am the ultimately responsible for the overall Customer experience
• Responsibilities are: Contact customers by social media, telephone, mails Digital campaign
• Organize Demo and Webinar
• Manage relations with Field Sales Reps and Business Partners in assigned territory explore and understand customer needs and match them with the appropriate cloud SaaS analysis solutions to grow account revenue and sales new software license
• I have a proven ability to meet and exceed sales Target and my skills include business development, account management, marketing and lead generation
• Identifying and pushing for closing Cloud and Software cloud opportunities
• Develop and implement innovative sales strategies such as Cloud Webinars or Digital Campaign
• Interlock with Account Manager, Marketing, Brand, Client Exec, Support
• Manage a pipeline of sales opportunities independently and provide accurate forecasts
• Plan and conduct negotiations to win business
• Ensure a high level of customer satisfaction.

• Responsible for the sales cycle for the IBM Hardware & storage Solution Offer: Responsible for the French and Italian Market for all channel (direct, MSP, ISV, IS)
• Identifying and bringing to closure hardware and storage opportunities
• Develop and implement innovative sales strategies such as Cloud Webinars or Digital Campaign
• Coordinating Digital Marketing, Lead Developers and Technical Team
• Interlock with Account Manager, Marketing, Brand, Client Exec, Support
• Develop strong relationships with customers
• Plan and conduct negotiations to win business
• Ensure high level of customer satisfaction
• Identifying and closing Cloud opportunities
• Develop and implement innovative sales strategies such as Cloud Webinars or Digital Campaign
• Coordinating Digital Marketing, Lead Developers and Technical Team
• Interlock with Account Manager, Marketing, Brand, Client Exec, Support
• Develop strong relationship with customers
• Plan and conduct negotiations to win business
• Ensure high level of customer satisfaction
• Digital & Social Selling Focal point of the European Systems Team
• 2012, 2015, 2018 Cloud and Systems Top Performer.

• To generate hardware and storage opportunities through outbound, inbound and marketing campaign calls
• Outbound cold calling and calling based on specific leads
• Handle inbound inquiries from the telephone and the web
• Identify leads and pass them to the appropriate owner
• Develop relationships across the territories with Business Partners, field sales and customers
• Excellent proven track records and consistently overachievement of targets
• (Won leads and identification of Deals).

• Senior agent coordinator-assistant to a staff of ten, coordinating daily tasks, ensuring we meet our weekly targets, providing support to Customers across EMEA Region
• My responsibilities included: Staff training for new and existing agents when required
• Handling of major outages to ensure a speedy resolution
• First level IT Support in French, English and Italian (systems handled: Lotus Notes, E-talk super-view, CMS supervisor, MS Office, Oracle applications such as JDE and CBS
• Reporting to Knowledge databases to ensure documentation is up to date regarding customer requirements and deploying this to agents
• Listen French calls as a quality advocate of IBM standards and provide feedback to the agent if needed
• Resolve remote users IT problems for the Italian, English, American and Spanish market
• Troubleshooting methods such as verifying physical layer issues
• Providing professional customer service to all clients.