Laura Dolan
Attleboro
Summary
Senior Contents Claims Manager offering an in-depth background in a very select field for over 25 years. Recognized for excellent customer service and investigatory skills on claims requiring substantial research. Working knowledge of proprietary software. Reputation for thorough knowledge of insurance products, company policies, procedures and insurance information systems.proven knowledge of Vendor and customer communications.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Contents Claims Manager
ENSERVIO INC. (FORMALLY INSURER'S WORLD)
11.2020 - Current
- Responsible for ownership of claim files from intake to delivery
- Manage all tasks necessary to complete claim assignment
- Collaborate with all business units and queues within Enservio; across both valuation and inventory assignments
- Conduct research to determine current market value of loss and prepared estimates
- Managed monthly caseload of 60-70 complex large loss contents claims
- co,pile and prepare accurate, detailed reports
Municipal Councilor
CITY OF ATTLEBORO
11.2017 - Current
- Create city ordinances
- Negotiate and approve the city budget
- Set residential and commercial city tax rate
- Appoint City Administrators
Multi - Line Insurance Adjuster - Contents Division
CRAWFORD & COMPANY
11.2019 - 11.2020
- Worked to establish a new contents division by evaluating and improving existing contents platform
- Created process documents for company standards
- Coordinated outside resources for restoration of claimed contents (musical instrument's, art, jewelry)
- Examines claims forms, policies and endorsements to determine coverage
- Prepares reports by collecting and summarizing information provided by client/insured
- Achieves required Service Level Agreement as set forth by client for claim handling process
Contents Claims Manger
Enservio Inc (Formally Insurer's World)
11.1997 - 11.2019
- Managed an average monthly caseload of 60-70 complex large loss claims
- Effectively understand all requirements for specific claim handling, and worked closely with Adjusters and insureds
- Worked with insured to determine all value driving information on contents inventory
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Education
Commercial/ Fashion Photography -
RHODE ISLAND SCHOOL OF PHOTOGRAPHY
CRANSTON, RI01-1990
Skills
- Claims investigation and research
- Claims analysis
- Policy interpretation
- Procedure implementation
- Experienced in losses in excess of $1000,00000
- Developed and fostered an excellent working relationship with our most demanding clientele: steadily increasing claim volume
- Worked with programmers and developers to troubleshoot and improve functionality of industry specific software
Certification
Licensed Emergency Medical Technician
Timeline
Senior Contents Claims Manager
ENSERVIO INC. (FORMALLY INSURER'S WORLD)
11.2020 - Current
Multi - Line Insurance Adjuster - Contents Division
CRAWFORD & COMPANY
11.2019 - 11.2020
Municipal Councilor
CITY OF ATTLEBORO
11.2017 - Current
Contents Claims Manger
Enservio Inc (Formally Insurer's World)
11.1997 - 11.2019
Commercial/ Fashion Photography -
RHODE ISLAND SCHOOL OF PHOTOGRAPHY
Similar Profiles
TERA CHERITERA CHERI
Jewelry Valuation Specialist at EnservioJewelry Valuation Specialist at Enservio
LEEANN A. FERNANDEZLEEANN A. FERNANDEZ
Support Staff Member at New Mexico Municipal League/ Self Insurer's FundSupport Staff Member at New Mexico Municipal League/ Self Insurer's Fund
Shawn SlingsShawn Slings
Contents Inventory Specialist & Project Manager at EnservioContents Inventory Specialist & Project Manager at Enservio