Laura Kane
Sutton
Summary
Accomplished supply chain professional with proven problem-solving abilities and effective team leadership. Expertise in developing efficient processes and cultivating supplier partnerships to optimize supply chain performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Supply Chain
Foster, LLC
Putnam
11.2017 - Current
- Directed supply chain strategy to enhance operational efficiency across departments.
- Streamlined inventory management systems, reducing excess stock and costs.
- Developed processes for demand forecasting, purchase orders, shipment tracking, and returns management.
- Established performance metrics to assess supply chain operations and vendor effectiveness.
- Coordinated logistics activities, ensuring timely delivery of products and materials.
- Maintained relationships with key suppliers to secure quality products at competitive prices.
- Resolved disputes between customers and suppliers regarding payment terms and product quality.
- Utilized ERP systems to optimize supply chain operations and provide real-time inventory visibility.
Inside Sales Manager
Clariant Plastics & Coatings Inc.
Holden
03.2014 - 11.2017
- Achieved quarterly sales targets while leading sales team to enhance customer engagement.
- Managed customer relationships through regular follow-ups and feedback sessions, resulting in improved satisfaction.
- Resolved client inquiries promptly, ensuring high levels of customer satisfaction.
- Implemented CRM tools to streamline sales processes and track performance metrics for better insights.
- Monitored daily sales activities of inside sales team using CRM-generated reports.
- Analyzed customer data to identify growth opportunities in new markets.
- Scheduled team meetings to discuss project progress, share updates, and exchange best practices.
- Handled customer feedback and complaints to improve service quality.
Customer Service Mgr/Inside Sales/Purchasing
ECM Plastics
Worcester
11.1996 - 02.2014
- Trained and mentored new customer service representatives, ensuring adherence to best practices for improved service delivery.
- Developed and implemented customer service policies that increased satisfaction.
- Resolved customer issues by collaborating with production and logistics teams.
- Established rapport with customers, managers, and team members to foster a collaborative and positive work environment.
- Created reports on customer feedback for management review and action.
- Conducted regular training sessions on new products, services, and techniques.
- Negotiated prices and terms of sale to close transactions effectively.
- Maintained strong relationships with clients, contributing to increased customer loyalty and long-term partnerships.
Accounting Manager
Coz Division of Allied Products
Northbridge
11.1994 - 11.1996
- Managed monthly financial closings and reporting, ensuring accuracy and integrity of financial data.
- Supervised accounts payable and receivable, and general ledger management to maintain precise financial records.
- Prepared month-end closing entries, facilitating timely and accurate financial reporting and recordkeeping.
- Created and updated financial reports regularly for presentation to leadership teams.
- Evaluated and approved billing invoices and expense reports to monitor cash flow.
- Ensured timely vendor payments according to contractual agreements.
- Maintained accurate payroll records, including wages, deductions, and bonuses.
Education
Bachelor of Science - Accounting And Finance
Assumption College
Worcester, MA05-1994
Associate of Science - Accounting And Finance
Fisher College
Boston, MA12-1990
Skills
- Supply chain management and distribution
- Demand forecasting and planning
- Inventory optimization
- Supplier relationship management
- Vendor negotiation and onboarding
- Performance metrics analysis
- ERP and QAD proficiency
- CRM expertise
- Problem solving and continuous improvement
- Team leadership skills
- Verbal and written communication
Certification
- Notary Public
Timeline
Director of Supply Chain
Foster, LLC
11.2017 - Current
Inside Sales Manager
Clariant Plastics & Coatings Inc.
03.2014 - 11.2017
Customer Service Mgr/Inside Sales/Purchasing
ECM Plastics
11.1996 - 02.2014
Accounting Manager
Coz Division of Allied Products
11.1994 - 11.1996
Bachelor of Science - Accounting And Finance
Assumption College
Associate of Science - Accounting And Finance
Fisher College