Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Laura Wirchansky

Everett

Summary

Dynamic and reliable professional with a proven track record at Block by Block, enhancing commuter satisfaction through effective passenger assistance and safety awareness. Skilled in problem-solving and attention to detail, I consistently improved fare compliance and maintained a welcoming environment, ensuring a positive transit experience for all riders.

Transit professional with thorough understanding of public transportation operations and customer service. Known for improving passenger satisfaction and maintaining safety standards. Collaborative team player who adapts to changing environments and prioritizes results. Skilled in communication, conflict resolution, and time management.

Experienced with customer interactions and safety protocols in public transportation. Utilizes effective communication to enhance passenger experiences. Knowledge of transit operations and conflict resolution.

Overview

4
4
years of professional experience

Work History

Transit Ambassador

Block by Block
11.2024 - Current
  • Reduced fare evasion rates by conducting thorough inspections of passenger tickets or passes during onboard checks.
  • Handled lost property claims efficiently while maintaining up-to-date records of items found on board vehicles.
  • Improved commuter satisfaction by providing timely and accurate transit information to passengers.
  • Educated passengers on transit rules and regulations, promoting a safe and orderly environment during rides.
  • Maintained clean and welcoming transit facilities, contributing to overall rider satisfaction levels.
  • Established strong relationships with community partners to encourage a collaborative approach in addressing transit-related issues and concerns.
  • Adapted quickly to changing conditions such as service delays or reroutes, ensuring passengers remained informed and updated on their travel options.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Custodian

United States Post Service
04.2024 - 11.2024
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.

Rural Carrier Associate

United States Postal Service
04.2021 - 05.2022
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.

Education

Associate of Science - Medical Assisting

Hesser College
Concord, NH
11-2011

Skills

  • Patience and tolerance
  • Safety awareness
  • Passenger assistance
  • First aid training
  • Attention to detail
  • Time management
  • Problem-solving skills
  • Customer service
  • Reliability
  • Calm and professional under pressure

Accomplishments

    I have managerial experience. I was a Supervisor for the front end at walmart in 2015 and I was an Assistant Manager for Dollar General in 2017.

Timeline

Transit Ambassador

Block by Block
11.2024 - Current

Custodian

United States Post Service
04.2024 - 11.2024

Rural Carrier Associate

United States Postal Service
04.2021 - 05.2022

Associate of Science - Medical Assisting

Hesser College

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Laura Wirchansky