Laura Gaskell
Westfield,MA
Summary
Dynamic professional with a service-oriented mindset and strong organizational skills, honed as a Receptionist at Labrie & Pouliot. Proven ability to enhance client satisfaction through effective communication and meticulous file management. Adept at managing multiple tasks under pressure while maintaining a professional demeanor and ensuring compliance with legal standards.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
34
34
years of professional experience
Work History
Receptionist
Labrie & Pouliot, Attorney at Law
07.2021 - Current
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Scheduled appointments and coordinated calendar for attorneys, optimizing time management and client service.
- Handled incoming calls and inquiries, providing accurate information to clients and routing messages efficiently.
- Maintained case files and legal documents, ensuring confidentiality and compliance with legal standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier Receptionist
Sarat Ford/Lincoln
01.2009 - 07.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on best practices for customer service and transaction processing.
- Handled cash management duties, including balancing cash registers at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained confidentiality of sensitive client information in compliance with legal standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered central telephone system and directed calls accordingly.
Inside Sales Representative
Westfield Coatings Corp.
09.1991 - 01.2009
- Developed client relationships through effective communication and personalized service.
- Managed sales pipeline using CRM tools to track progress and maintain accuracy.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Westfield High School
Westfield, MASkills
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- File management
- Time management
- Multi-line telephone operation
- Document management
- Professional demeanor
- Service-oriented mindset
Timeline
Receptionist
Labrie & Pouliot, Attorney at Law
07.2021 - Current
Cashier Receptionist
Sarat Ford/Lincoln
01.2009 - 07.2021
Inside Sales Representative
Westfield Coatings Corp.
09.1991 - 01.2009
High School Diploma -
Westfield High School
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