Laurel O'Neil
Haverhill
Summary
Dynamic and compassionate professional with extensive experience at Turning Point, Inc., adept in program management and direct care. Excels in written and verbal communication, demonstrating a strong work ethic and flexibility. Proven track record in enhancing client well-being, achieving ISP goals, and leading with dignity. Skilled in customer service and certified in MAP, first aid, CPR, and PABC Tier 1.
Overview
37
37
years of professional experience
Work History
Home Health Aide
Help In Home
12.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assistant Program Manager
Turning Point, Inc
06.2021 - 03.2025
- Assists the Program Manager with monthly financials, payroll, scheduling relief for open shifts.
- Attending monthly clinical, assistant manager, Human Rights and PBS meetings.
- Taking individuals to appointments.
- Making the weekly menu and food shopping.
- Conducting weekly house meetings with the ladies in the house.
- Human Rights trainings for the ladies and the in the house.
- Train new employees.
Case Manager/Direct Care Specialist
Turning Point, Inc
03.2015 - 06.2021
- Assists developmentally delayed adults with their daily living, ISP goals, provides safety and comfort.
- Provides assistance with tasks such as bathing, dressing and grooming.
- Helps with home management tasks such as preparing meals, weekly menu, food shopping, and cleaning according to DDS Covid regulations.
- Plans, organizes and leads group activities and outings.
- Assists individuals with transportation to medical appointments.
- Documents daily data displaying the residents goals and progression.
- Completes monthly reports documenting mental/physical health, completion of ISP goals, and an overall summary of day to day living.
- Administers medication as needed.
Day Habilitation Specialist
CLASS, Inc
06.2012 - 03.2015
- Provides personal care and skill development training for adults with mental and physical delays.
- Work on person ISP goals set by CLASS.
- Maximize personal choice, rights, and dignity and community inclusion.
- Complete required documentation and implementation of all relevent support plans and intervention.
House Cleaner
Self Employed
09.1992 - 11.2000
- Cleaned private homes and assisted with errands for my elderly clients.
Secretary to Vice President of Engineering
Atwood & Morrill Company, Inc.
01.1988 - 07.1992
- Responsible for administrative support to the VP of Engineering, department engineers, and draftsmen.
- Duties included word processing, making travel arrangements, design and implementation of custom company forms, graphs and charts.
- Provided customer support on a daily basis.
Education
High School Diploma -
Beverly High School
Beverly, MA06.1986
Skills
- Written Communication
- Flexible & Adaptable
- Excellent work ethic
- Team player
- Client needs assessments
- Written and verbal communication
- Customer service
- Supervision
- Certificates include MAP, first aid, CPR & PABC Tier 1
- I am the Human Rights Officer for my house
- I am also the PBS coach for my house
- And a case manager for one of my individuals
Timeline
Home Health Aide
Help In Home
12.2024 - Current
Assistant Program Manager
Turning Point, Inc
06.2021 - 03.2025
Case Manager/Direct Care Specialist
Turning Point, Inc
03.2015 - 06.2021
Day Habilitation Specialist
CLASS, Inc
06.2012 - 03.2015
House Cleaner
Self Employed
09.1992 - 11.2000
Secretary to Vice President of Engineering
Atwood & Morrill Company, Inc.
01.1988 - 07.1992
High School Diploma -
Beverly High School
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