Seeking a role to apply strong communication, organizational, and problem-solving skills. Passionate about enhancing efficiency, fostering relationships, and supporting business growth.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Mass General Brigham Health Plan
Somerville
08.2025 - 06.2026
Handled customer complaints and provided effective resolutions promptly.
Assisted customers with inquiries regarding health plan benefits and services.
Educated members on available resources and wellness programs effectively.
Handled claims resolution by analyzing issues and facilitating communication between parties.
Assisted providers with inquiries regarding network participation and benefits.
Crew Member
Dunkin' Donuts
Duxbury
2018 - 2023
Instructed numerous new team members on daily business operations for enhanced efficiency.
Reduced wait times by delivering accurate and expedited service.
Maintained positive customer relationships through exceptional service and support.
Hostess/Customer Service Representative
Mamma Mia's
Marshfield
05.2019 - 11.2019
Facilitated customer orders, ensuring accurate input into the computer system.
Greeted customers upon arrival to enhance overall experience.
Crew Member
Panera Bread
Pembroke
2018 - 2019
Cleaned and sanitized food service to ensure a positive brand image. Provided exceptional customer experience, ensuring client satisfaction and repeat business.
Cashier/Customer Service
Roche Brothers
Marshfield
2016 - 2018
Delivered exceptional customer service to assist customers effectively.
Facilitated timely POS transactions to ensure customer satisfaction.