- Team Sports
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Homelessness Outreach
- Camping
Lauren Fletcher
Worcester
Summary
Dedicated and adaptable professional with a strong background in customer service, childcare, and therapeutic support. With experience as a Hostess, After School Group Leader, ABA Therapist, and Retail Sales Associate, I have honed excellent communication, interpersonal, and problem-solving skills. Known for my ability to build rapport with diverse individuals, foster positive relationships, and manage multiple responsibilities efficiently. Demonstrated proficiency in team collaboration, handling customer needs, and providing compassionate care to children with special needs. Eager to contribute my skills in a dynamic environment where I can continue to grow and make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Wood N Tap
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Group Leader
Worcester Jcc
11.2023 - Current
- Maintain a safe and healthy environment, following safety guidelines and procedures, and responding appropriately to emergencies.
- Help maintain a positive and orderly classroom environment.
- Encourage positive social interactions, address behavioral issues, and help students develop social skills.
- Keep track of student attendance, activities, and any relevant information
Restaurant Hostess
The Andrea
05.2023 - 08.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
ABA Therapist
Multicultural Community Services
11.2021 - 01.2023
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
Sales Clerk
Platos's Closet
02.2021 - 01.2023
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Education
Bachelor of Arts - Criminal Justice
Worcester State University
Worcester, MA12-2025
Skills
- Strong multitasking
- Customer service
- Active learning
- Data collection
- Collaboration with professionals
Interests
Timeline
Restaurant Hostess
Wood N Tap
05.2024 - Current
Group Leader
Worcester Jcc
11.2023 - Current
Restaurant Hostess
The Andrea
05.2023 - 08.2023
ABA Therapist
Multicultural Community Services
11.2021 - 01.2023
Sales Clerk
Platos's Closet
02.2021 - 01.2023
Bachelor of Arts - Criminal Justice
Worcester State University
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