Lauren MacEachern
Billerica
Summary
Throughout my experience in reception, childcare, and as a barista, I have developed strong customer service, communication, and organizational skills. I thrive in fast-paced environments, enjoy building positive relationships with customers, and pay close attention to detail. My experience has strengthened my ability to multitask, work collaboratively with a team, and provide friendly, efficient service. I am excited to bring a positive attitude, strong work ethic, and willingness to learn to a new opportunity.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Dental Receptionist
Hadar Dental
Lexington,MA
08.2025 - 06.2026
- Managed patient scheduling to optimize office workflow and minimize wait times.
- Coordinated insurance verification processes, ensuring accurate coverage information for patients.
- Assisted in maintaining patient records, adhering to confidentiality and compliance regulations.
- Facilitated communication between dentists and patients, enhancing overall patient experience and satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Afterschool Childcare Staff
Boys and Girls Club
Billerica, Massachusetts
09.2023 - 08.2025
- Supervised daily activities for children in a safe and engaging environment.
- Assisted in planning and implementing age-appropriate programs and activities.
- Maintained cleanliness and organization of play areas and equipment.
- Fostered positive relationships with children, encouraging social interaction and teamwork.
- Communicated effectively with parents about children's progress and needs.
- Collaborated with staff to create a nurturing and inclusive atmosphere.
- Participated in training sessions to improve skills in childcare practices.
- Communicated effectively with parents regarding their child's progress or any issues that may arise.
Donuts/Coffee Barista
Donna's Donuts
Tewksbury, MA
02.2023 - 06.2024
- Prepared high-quality coffee beverages according to standard recipes and customer preferences.
- Provided exceptional customer service by engaging with customers and addressing their needs promptly.
- Collaborated with team members to create a positive work environment focused on quality service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Billerica Memorial High School
Billerica Ma06-2024
Associate of Applied Science -
Middlesex Community College
Bedford MaSkills
- Phone and email etiquette
- Appointment scheduling
- Punctual and reliable
- Maintaining cleanliness
- Time management
- Friendly and outgoing
- Cash handling
- Opening and closing duties
- Safe food handling
- Child supervision
- Activity planning
Accomplishments
- During my first year of college (2024-2025) I was invited into the National Honors Society.
- While working at Boys and Girls Club I was recognized several times for my outstanding work and dedication.
Certification
- I have several certifications while working in Childcare.
Languages
English
Full Professional
References
References available upon request.
Timeline
Dental Receptionist
Hadar Dental
08.2025 - 06.2026
Afterschool Childcare Staff
Boys and Girls Club
09.2023 - 08.2025
Donuts/Coffee Barista
Donna's Donuts
02.2023 - 06.2024
Associate of Applied Science -
Middlesex Community College
High School Diploma -
Billerica Memorial High School