Lauren Reilly

Customer Service Employee

Market Basket

Oxford

01.2023 - Current

Processed orders and handled transactions using point-of-sale systems.
Resolved customer complaints and provided timely solutions.
Maintained knowledge of products to offer personalized recommendations.
Collaborated with team members to ensure smooth service operations.
Trained new staff on customer service protocols and systems.
Assisted customers with product selection and purchase decisions.
Resolved customer complaints quickly and professionally.
Provided excellent customer service to all patrons.
Processed returns and exchanges according to company policy.
Organized displays to attractively showcase items for sale.
Tracked inventory levels throughout the day to ensure sufficient stock was available for customers' needs.
Filed paperwork related to sales transactions accurately and securely.
Greeted customers upon arrival and determined their needs.
Performed opening and closing procedures as required by management.
Balanced cash registers at the end of each shift.
Managed multiple tasks simultaneously while providing prompt service to customers.
Answered inbound calls, chats and emails to facilitate customer service.
Maintained up-to-date knowledge of store products, services, and promotions.
Received incoming calls from customers seeking assistance or placing orders for merchandise.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.

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