Lauren Serra

• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Assisted patients in checking in for appointments

• Filed and reconciled patient records
• Wrote long-form receipts
• Completed client prescription cards
• Assisted clients
• Scheduled and confirmed appointments
• Completed and submitted insurance claim documents
• Calculated prescription eye-care costs for patients
• Accepted dictation and scribed for practitioner
• Managed social media content for the practice
• Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall
• Maintained compliance with HIPAA regulations regarding patient privacy while handling medical information daily
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set

Started as a Junior counselor but was recognized for strong efforts and promise which resulted in a promotion to Head counselor position.

• Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
• Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
• Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.