Laurentino Teixeira
Boston
Summary
Adept at delivering top-notch services in diverse roles, from Handyman Helper at TaskRabbit to Transportation Driver, I excel in customer service and power tool operation. Renowned for enhancing service quality through attention to detail and effective communication, I consistently exceed employer expectations, achieving a significant improvement in client satisfaction.
Overview
8
8
years of professional experience
Work History
Handyman Helper
TaskRabbit
Boston
02.2022 - Current
- Operated power tools such as drills and saws safely while completing projects.
- Fixed and managed electrical and plumbing problems.
- Held or supplied tools, parts and supplies for other workers.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
- Performed routine maintenance activities such as changing light bulbs or replacing faucets.
- Installed fixtures such as shelves, cabinets, and doors in homes or businesses.
- Reconditioned and renovated damaged furniture and ordered new pieces if needed.
- Responded quickly to any emergency calls from customers regarding repairs needed in their homes or businesses.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Assembled furniture according to manufacturer's instructions.
- Utilized ladders safely while performing tasks at heights above ground level.
- Operated hand and power tools to complete repairs.
- Performed minor landscaping duties such as mowing lawns, trimming trees and shrubs, raking leaves.
- Cleaned up work areas after each job was completed.
- Provided customer service to clients during home visits.
Moving Helper
TaskRabbit
Boston
01.2021 - Current
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Loaded completed orders on pallets according to delivery numbers.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Observed strict quality standards for box and furniture packing, avoiding damage or destruction of items.
- Inspected items for damage before and after the move, documenting any issues.
- Assembled, disassembled furniture prior to loading, unloading.
- Stacked boxes carefully according to size, weight and fragility so they could be easily accessed upon arrival at their destination.
- Helped clients completing stressful moves by being professional, supportive and efficient.
- Operated moving trucks and vehicles, adhering to traffic laws and regulations.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Labeled packages and boxes to keep track of client items.
- Loaded, unloaded and rearranged furniture and other items in accordance with customer instructions.
- Communicated effectively with customers regarding their needs and expectations during the moving process.
- Adhered to all safety standards and protocols to prevent accidents and injuries.
- Coordinated pick-ups and deliveries with clients.
- Navigated routes efficiently, ensuring timely arrival at destinations.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Loaded and unloaded moving trucks with efficiency and care, ensuring no damage to items.
- Wrapped furniture and fragile items securely, minimizing risk of damage during transport.
- Met strict deadlines by working quickly to pack, load and transport belongings.
- Cleaned up debris after completing each job in order to maintain a professional appearance at all times.
- Cleaned up work areas after moves, leaving clients' spaces tidy.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used dollies, hand-trucks, straps and other equipment to safely move items from one location to another.
Food Delivery Driver
Uber Eats
Boston
01.2019 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported any accidents or incidents immediately to management, complying with company policies and legal requirements.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Transportation Driver
Next door transport
Boston
02.2017 - 03.2019
- Maintained cleanliness of vehicle interior and exterior at all times.
- Documented daily mileage, gas, and other data.
- Interacted courteously with customers when delivering goods or services.
- Utilized GPS and maps for efficient route planning.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Scheduled repair appointments for damaged vehicles as needed.
- Completed necessary paperwork and documentation for deliveries.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Recorded expenses and maintained receipts.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
Education
High School Diploma -
Charlestown Highschool
Charlestown, MA08-2016
Skills
- Furniture assembly
- Customer service
- Time management
- Quality assurance
- Effective communication
- Task prioritization
- Problem solving
- Attention to detail
- Cabinet assembly
- Light fixture installation
- Appliance installation
- Landscaping
- Painting proficiency
- Door installation
- Hand tools
- Verbal and written communication
- Power tool operation
- Fixture installation
- Fluent in Cape Verde Creole
Timeline
Handyman Helper
TaskRabbit
02.2022 - Current
Moving Helper
TaskRabbit
01.2021 - Current
Food Delivery Driver
Uber Eats
01.2019 - Current
Transportation Driver
Next door transport
02.2017 - 03.2019
High School Diploma -
Charlestown Highschool