Laurice Maacaroun
San Pedro
Summary
Customer Retention Agent enthusiastically looking to utilize and build new skills in the Marketing department remotely. Demonstrated success in handling variety of telephone inquiries and good team player. Professional multitasker and appreciate being able to learn something new everyday!
Overview
2
2
years of professional experience
Work History
Retention Agent
KM2 Solutions
03.2021 - 08.2021
- Managed high call volume while maintaining a professional demeanor.
- Maintained detailed records of interactions with clients for accurate reporting purposes.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
Intern
Inversiones Alfa
06.2019 - 09.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
High School Diploma -
Santa Maria Del Valle
Honduras06.2019
BBA - Business And Marketing
GBSB Global Business School of Barcelona
Spain07.2025
Skills
- Client Relationship Building
- Call center experience
- Creative solutions
- Decision-Making
- Microsoft Office
Timeline
Retention Agent
KM2 Solutions
03.2021 - 08.2021
Intern
Inversiones Alfa
06.2019 - 09.2019
High School Diploma -
Santa Maria Del Valle
BBA - Business And Marketing
GBSB Global Business School of Barcelona
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