Laurie Combs
Uxbridge
Summary
Dedicated Senior Customer Service Representative with a proven track record in resolving inquiries and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Senior Customer Service Representative
National Grid USA
Northborough
11.2000 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed incoming calls from customers while providing exceptional service.
- Coordinated with internal departments to address complex customer needs effectively.
- Provided technical support to customers via phone, email and chat.
- Assisted customers with inquiries regarding energy services and billing issues.
- Educated customers on energy efficiency programs and available resources.
Education
Associate of Arts - Liberal Arts
Quinsigamond Community College
Worcester, MA05-1989
High School Diploma -
Northbridge High School
Northbridge, MA05-1986
Skills
- Billing management
- Complaint resolution
- Call center operations
- Multi-line telephone handling
- Attention to detail
- Outlook proficiency
- Adaptability skills
- Team collaboration
- Communication skills
- Empathy and patience
Timeline
Senior Customer Service Representative
National Grid USA
11.2000 - Current
Associate of Arts - Liberal Arts
Quinsigamond Community College
High School Diploma -
Northbridge High School