Summary
Overview
Work History
Education
Skills
Timeline
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LAURIE Drayton

DEDHAM,MA

Summary

Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.

Overview

16
16
years of professional experience

Work History

Case Manager

Burrier Home Care
07.2020 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Lead Server

Seven Seas Restaurant
01.2010 - 06.2020
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.

Education

High School Diploma -

Wareham High School
Wareham, MA
06.1985

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Active listening
  • Critical thinking
  • Staff education and training
  • Quality assurance controls
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication

Timeline

Case Manager

Burrier Home Care
07.2020 - Current

Lead Server

Seven Seas Restaurant
01.2010 - 06.2020

High School Diploma -

Wareham High School

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LAURIE Drayton