Laurie Reynolds
Pittsfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Lead Patient Navigator for Medical Director
Ultrawellness Center
Lenox, MA
09.2019 - Current
- Greeted and assisted patients with check-in procedures, answered multi-line phones, responded to inquiries by directing them to appropriate personnel, scheduled appointments and filed medical records.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Trained all new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Mentored and supervised junior staff on best practices in patient navigation and effective communication techniques.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients to improve their healthcare journey.
Private caregiver
Home Instead Senior Care
Pittsfield, MA
05.2018 - 09.2019
- Provided personalized companionship and emotional support to enhance clients' quality of life.
- Assisted with daily living activities, including personal hygiene, meal preparation, and medication management.
- Monitored and reported changes in clients' health conditions to family members and healthcare providers.
- Developed strong relationships with clients, fostering trust and open communication for optimal care delivery.
Assistant Town Clerk
Town of Bedford
Bedford, MA
06.2016 - 10.2016
- Managed municipal records, ensuring compliance with state regulations and accessibility for residents.
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Store Clerk/Key Holder
Watson’s Health Food
Visalia, CA
09.2010 - 08.2015
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Assisted customers with product selection, providing knowledgeable recommendations for health-related queries.
- Operated point-of-sale system efficiently, processing transactions with accuracy and speed.
- Trained new staff on store policies, customer service techniques, and product knowledge best practices.
- Developed visual merchandising displays to enhance product visibility and drive sales growth.
- Monitored expiration dates and rotated stock to maintain product freshness and compliance with health standards.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Administrative Assistant
Destiny Church of Visalia
Visalia, CA
07.2006 - 03.2009
- Managed office communications, ensuring timely responses and information dissemination.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Facilitated volunteer coordination efforts, strengthening community engagement initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelors Degree - Theology
Life Christian University
Tampa, FLHigh School Diploma - General Studies
Longmont High School
Longmont, COSkills
- Customer service
- Attention to detail
- Punctual and hardworking
- Multitasking Abilities
- Reliability and dedication
- Caring and empathetic
Timeline
Lead Patient Navigator for Medical Director
Ultrawellness Center
09.2019 - Current
Private caregiver
Home Instead Senior Care
05.2018 - 09.2019
Assistant Town Clerk
Town of Bedford
06.2016 - 10.2016
Store Clerk/Key Holder
Watson’s Health Food
09.2010 - 08.2015
Administrative Assistant
Destiny Church of Visalia
07.2006 - 03.2009
High School Diploma - General Studies
Longmont High School
Bachelors Degree - Theology
Life Christian University