Laurie Reynolds
Pittsfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Lead Patient Navigator for Medical Director
Ultrawellness Center
09.2019 - Current
- Greeted and assisted patients with check-in procedures, answered multi-line phones, responded to inquiries by directing them to appropriate personnel, scheduled appointments and filed medical records.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Trained all new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Mentored and supervised junior staff on best practices in patient navigation and effective communication techniques.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients to improve their healthcare journey.
Private caregiver
Home Instead Senior Care
05.2018 - 09.2019
- Provided personalized companionship and emotional support to enhance clients' quality of life.
- Assisted with daily living activities, including personal hygiene, meal preparation, and medication management.
- Monitored and reported changes in clients' health conditions to family members and healthcare providers.
- Developed strong relationships with clients, fostering trust and open communication for optimal care delivery.
Assistant Town Clerk
Town of Bedford
06.2016 - 10.2016
- Managed municipal records, ensuring compliance with state regulations and accessibility for residents.
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Store Clerk/Key Holder
Watson’s Health Food
09.2010 - 08.2015
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Assisted customers with product selection, providing knowledgeable recommendations for health-related queries.
- Operated point-of-sale system efficiently, processing transactions with accuracy and speed.
- Trained new staff on store policies, customer service techniques, and product knowledge best practices.
- Developed visual merchandising displays to enhance product visibility and drive sales growth.
- Monitored expiration dates and rotated stock to maintain product freshness and compliance with health standards.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Administrative Assistant
Destiny Church of Visalia
07.2006 - 03.2009
- Managed office communications, ensuring timely responses and information dissemination.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Facilitated volunteer coordination efforts, strengthening community engagement initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelors Degree - Theology
Life Christian University
Tampa, FLHigh School Diploma - General Studies
Longmont High School
Longmont, COSkills
- Customer service
- Attention to detail
- Punctual and hardworking
- Multitasking Abilities
- Reliability and dedication
- Caring and empathetic
Timeline
Lead Patient Navigator for Medical Director
Ultrawellness Center
09.2019 - Current
Private caregiver
Home Instead Senior Care
05.2018 - 09.2019
Assistant Town Clerk
Town of Bedford
06.2016 - 10.2016
Store Clerk/Key Holder
Watson’s Health Food
09.2010 - 08.2015
Administrative Assistant
Destiny Church of Visalia
07.2006 - 03.2009
High School Diploma - General Studies
Longmont High School
Bachelors Degree - Theology
Life Christian University
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