Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Laurie Richards

Nantucket

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

11
11
years of professional experience

Work History

Customer Service/Salesperson

Toscana Corporation
Nantucket
03.2023 - 05.2025
  • Engaged customers to understand their needs and preferences.
  • Demonstrated product features and benefits to enhance customer experience.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Developed key customer relationships to increase sales.
  • Educated customers about products and services offered by the company.
  • Provided personalized service to build relationships with customers.

Studio Manager

Core
Nantucket
09.2014 - 01.2023
  • Managed daily studio operations and staff assignments.
  • Trained new team members on studio protocols and software.
  • Organized studio resources for optimal accessibility and use.
  • Monitored daily operations within the studio environment.
  • Assisted in the onboarding process of new employees by providing training materials.
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Welcomed customers and asked open-ended questions to understand individual needs.
  • Processed billing and payments for services and goods between company, clients, and vendors.

Education

Bachelor of Science - Psychology And Spanish

State University of New York
Buffalo, NY
12-1993

Spanish

Universidad De Salamanca
Salamanca, Spain
06-1992

Skills

  • Customer engagement
  • Billing and payments
  • Communication skills
  • Relationship building
  • Customer service
  • Billing processing

Accomplishments

  • Recipient of the Fred Rogers Good Neighbor Award 2025

Languages

Spanish
Professional

Timeline

Customer Service/Salesperson

Toscana Corporation
03.2023 - 05.2025

Studio Manager

Core
09.2014 - 01.2023

Bachelor of Science - Psychology And Spanish

State University of New York

Spanish

Universidad De Salamanca

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Laurie Richards