Laurie Richards
Nantucket
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
Work History
Customer Service/Salesperson
Toscana Corporation
Nantucket
03.2023 - 05.2025
- Engaged customers to understand their needs and preferences.
- Demonstrated product features and benefits to enhance customer experience.
- Resolved customer inquiries and concerns with professionalism and care.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Provided personalized service to build relationships with customers.
Studio Manager
Core
Nantucket
09.2014 - 01.2023
- Managed daily studio operations and staff assignments.
- Trained new team members on studio protocols and software.
- Organized studio resources for optimal accessibility and use.
- Monitored daily operations within the studio environment.
- Assisted in the onboarding process of new employees by providing training materials.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Processed billing and payments for services and goods between company, clients, and vendors.
Education
Bachelor of Science - Psychology And Spanish
State University of New York
Buffalo, NY12-1993
Spanish
Universidad De Salamanca
Salamanca, Spain 06-1992
Skills
- Customer engagement
- Billing and payments
- Communication skills
- Relationship building
- Customer service
- Billing processing
Accomplishments
- Recipient of the Fred Rogers Good Neighbor Award 2025
Languages
Spanish
Professional
Timeline
Customer Service/Salesperson
Toscana Corporation
03.2023 - 05.2025
Studio Manager
Core
09.2014 - 01.2023
Bachelor of Science - Psychology And Spanish
State University of New York
Spanish
Universidad De Salamanca
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