Lawanda mcdonald
Dorchester
Summary
Dynamic Housing Specialist with a proven track record at Middlesex Human Service Agency, adept at developing individualized housing plans and ensuring compliance with fair housing regulations. Skilled in client advocacy and maintaining accurate records, I excel in problem-solving and collaboration, enhancing service delivery and client satisfaction in fast-paced environments.
Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.
Overview
22
22
years of professional experience
Work History
Housing Specialist
Middlesex Human Svc Agency
08.2023 - Current
- Assisted clients in navigating housing applications and resources, ensuring timely access to services.
- Coordinated housing assessments to determine client eligibility for programs and support services.
- Developed individualized housing plans, aligning client needs with available programs and resources.
- Maintained accurate records of client interactions and service outcomes using case management software.
PS1
Human Service Agency
07.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Cashier
Haley House
01.2018 - 06.2018
- Supervised daily cash handling operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored team members on customer service protocols and cash register systems.
- Implemented process improvements that enhanced checkout speed and reduced discrepancies.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
Clerk
Department of Transitional Assistance
09.2017 - 01.2018
- Processed applications for benefits, ensuring compliance with departmental regulations and procedures.
- Conducted client interviews to gather information and assess eligibility for assistance programs.
- Maintained accurate records in case management system, enhancing data integrity and reporting efficiency.
- Provided training and support to new clerks on departmental policies and software systems.
Customer Service Representative
MassHealth
09.2014 - 09.2016
- Resolved customer inquiries regarding eligibility and benefits efficiently.
- Handled complex case resolutions, ensuring compliance with MassHealth regulations.
- Streamlined communication processes between departments to enhance service delivery.
Sales Associate
Primark
09.2014 - 09.2016
- Trained new staff on sales techniques and company policies, fostering a knowledgeable team environment.
- Managed inventory levels through regular stock audits, minimizing discrepancies and optimizing availability.
- Developed visual merchandising strategies to promote products effectively and increase foot traffic.
- Resolved customer complaints promptly, contributing to a positive brand reputation and loyalty initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Nike Factory Outlet
10.2015 - 05.2016
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current sales and promotions to inform customers effectively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
Cashier
Boston Children's Hospital
09.2013 - 05.2014
- Processed customer transactions accurately and efficiently.
- Maintained knowledge of products and promotions to enhance customer experience.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Pizza Hut
09.2003 - 05.2005
- Trained new cashiers on register procedures and customer service best practices.
- Implemented inventory control measures to minimize losses and improve stock accuracy.
- Monitored cash drawer balance, ensuring discrepancies were addressed immediately.
- Assisted in merchandising efforts to optimize product visibility and sales potential.
Education
GED -
The Log School
Dorchester, MA09-1999
Skills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair housing regulations
- Rehousing
- Referrals and networking
- Applications
- Rent calculation
- Housing policy expertise
- Housing quality standards
- Landlord relations
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Excellent communication
- Organizational skills
- Certified in CPR/AED
- Microsoft office
- Client needs assessments
- Client advocacy
- Maintaining client records
- Professionalism
- Confidentiality practices
- Data entry software
Timeline
Housing Specialist
Middlesex Human Svc Agency
08.2023 - Current
PS1
Human Service Agency
07.2022 - 08.2023
Lead Cashier
Haley House
01.2018 - 06.2018
Clerk
Department of Transitional Assistance
09.2017 - 01.2018
Sales Associate
Nike Factory Outlet
10.2015 - 05.2016
Customer Service Representative
MassHealth
09.2014 - 09.2016
Sales Associate
Primark
09.2014 - 09.2016
Cashier
Boston Children's Hospital
09.2013 - 05.2014
Cashier
Pizza Hut
09.2003 - 05.2005
GED -
The Log School