Layla Lhaloui
Summary
A seasoned professional with a rich background in sales, customer service, and HR. Possessing
strong communication and problem-solving skills, and the ability to thrive in dynamic settings.
Aims to contribute expertise to a vibrant team and foster continuous professional growth.
Overview
5
5
Languages
Work History
Assistant Sales and Marketing Managers
Saraya Corniche Hotel
2024 - 2025
The Assistant Sales Manager in a hotel supports the Sales Manager in driving revenue through room sales, events, and corporate accounts. Key responsibilities include:
- Managing existing client accounts and building new business relationships.
- Preparing quotations, contracts, and proposals for clients.
- Assisting in achieving sales targets and revenue goals.
- Conducting sales calls, site visits, and client meetings.
- Coordinating with other departments (reservations, front office, banquets).
- Monitoring market trends and competitor activity.
- Maintaining client databases and generating regular sales reports.
- Supporting the Sales Manager in strategy planning and execution.
- Strong communication, negotiation, and organizational skills are essential for this role.
Guest Relations
Ritaj Rayan Hotel
2023 - 2024
The Guest Relations role in a hotel focuses on ensuring a smooth, welcoming, and personalized experience for guests. Key responsibilities include:
- Welcoming guests upon arrival and assisting with check-in/check-out.
- Handling special requests, complaints, or issues promptly and professionally.
- Ensuring VIP guests and repeat clients receive special attention.
- Coordinating with other departments (housekeeping, room service, etc.).
- Offering information about hotel services, local attractions, and activities.
- Following up with guests during and after their stay for feedback.
- Maintaining a strong presence in the lobby or guest areas to be accessible.
HR Assistant
Doha Hospitality
2022 - 2023
- Ensured the efficient operation of the Human Resources department.
- Managed professional correspondence and prepared employee contracts.
- Administered salary distribution to all employees.
- Facilitated effective communication between the HR department and employees.
- Assisted with diverse HR-related duties, as required.
Cashier
Joon Restaurant, The Pearl
2021 - 2022
- Delivered excellent customer service as a cashier, ensuring efficient restaurant operations.
- Generated accurate customer invoices, and collected payments.
- Conducted daily cash reconciliation against sales data.
- Resolved customer inquiries and billing issues.
- Helped maintain clean and organized checkout areas.
Sales Executive
Marwa Shopping
2020 - 2021
- Served as a Sales Executive at Marwa, gaining insights into the retail industry.
- Guided customers through the product range, enhancing the shopping experience.
- Drove sales by being the primary point of contact for customer inquiries.
- Utilized product knowledge to boost customer satisfaction and sales.
- Established positive customer relationships, fostering a loyal customer base.
- Contributed significantly to reaching sales targets.
Retail Sales Advisor
Orange
2018 - 2020
- Delivered customer service in a fast-paced telecommunications retail environment.
- Resolved customer complaints effectively, ensuring high customer satisfaction.
- Assisted customers with bill payment inquiries and provided comprehensive information.
- Explained telecommunications product features, contributing to strong sales.
- Proactively engaged with customers to meet their needs, and enhance.
- satisfaction.
Education
Technician Diploma - Tourism And Hospitality
Institute Specialized in Tourism And Hospitality.
Fez - Morocco01-2020
Skills
Communication
Problem-Solving
Customer Service
Sales Skills
Microsoft Office
Timeline
Assistant Sales and Marketing Managers
Saraya Corniche Hotel
2024 - 2025
Guest Relations
Ritaj Rayan Hotel
2023 - 2024
HR Assistant
Doha Hospitality
2022 - 2023
Cashier
Joon Restaurant, The Pearl
2021 - 2022
Sales Executive
Marwa Shopping
2020 - 2021
Retail Sales Advisor
Orange
2018 - 2020
Technician Diploma - Tourism And Hospitality
Institute Specialized in Tourism And Hospitality.
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