Leah Blackler
Saugus
Summary
Results-driven Service Advisor with a proven track record of high productivity and efficient task completion. Expertise in customer service, technical troubleshooting, and workflow optimization enhances overall service quality. Strong communication, problem-solving, and time management skills contribute to exceptional client satisfaction and operational excellence. Committed to continuous improvement and delivering outstanding service experiences.
Overview
16
16
years of professional experience
Work History
Service Advisor
Herb Chambers Honda
Burlington
11.2024 - Current
- Facilitated customer service inquiries and managed appointment scheduling.
- Delivered service suggestions following technician assessments.
- Ensured accuracy in recording customer interactions and service history.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Ensured cleanliness and organization of the service area for a professional environment.
- Maintained up-to-date knowledge of product features and services offered by the company.
- Processed payments from customers for services rendered in a timely manner following established procedures.
- Assisted Service Advisors with customer inquiries and scheduling appointments.
- Assisted in training new employees on proper procedures for handling customer inquiries and scheduling appointments.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Advisor/Assistant Manager
RT 128 Honda
Reading
12.2009 - 08.2024
- Implemented quality control measures to uphold company standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements to enhance service delivery efficiency.
Skills
- Automotive service management
- Relationship building expertise
- Service appointment management
- Accurate transaction processing
- Coordination of technicians
- Quality control execution
- Customer engagement strategies
- Team training
Timeline
Service Advisor
Herb Chambers Honda
11.2024 - Current
Service Advisor/Assistant Manager
RT 128 Honda
12.2009 - 08.2024