Leah Crist
Abington,MA
Summary
Multi-talented Director consistently rewarded for successful planning and operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Quality / Senior Product Owner
Across Healthcare
08.2022 - Current
- Directed quality assurance teams, shortened validation turnaround times by 50% and reduced patch releases to zero patch releases in last 6 months.
- Established and tracked quality department goals and objectives.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Director of Operations
IQVIA
06.2018 - 08.2020
- Managed, trained and motivated Software Test Engineers to continuously improve knowledge and abilities in Test Automation.
- Boosted team productivity by implementing Software Development Life Cycle (SDLC) processes and streamlining SDLC tools.
- Led a HITRUST Certification initiative which required working across the organization to collect evidence of security compliance as well as implementing new processes based on defined security requirements.
- Implemented cost saving processes that have reduced infrastructure costs by 15% a month
Associate Director, IT
IQVIA
10.2016 - 07.2018
- Led internal and external audits, reviewing the SDLC validation deliverables as well as overall processes.
- Oversaw quality across multiple intersecting teams and platforms.
- Managed and led a global software testing team; standardizing processes and growing a center of excellence in software testing.
Test Manager
IQVIA
04.2015 - 10.2016
- Maintained bug reporting system for all logged defects; delegating issues to development personnel for remediation and performing root cause analysis for continuous improvement
- Coordinated with off-site staff to verify correct use of all test procedures and confirm accurate reporting.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Supervisor, Lead Software QA Engineer
IQVIA
08.2010 - 04.2015
- Led a product development team through a waterfall to agile transition.
- Wrote and optimized test cases to maximize success of manual software testing using consistent, thorough approaches.
- Identified and tracked defects and supported developers in resolving product issues through additional testing.
- Worked closely with Business Analysts and Developers to create testing scenarios as a team and reduce defects being found by the customer.
Test Engineer
IQVIA
09.2008 - 08.2010
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Developed and maintained expertise in applicable federal and state regulations regarding healthcare data such as HIPAA guidelines and CFR Part 11.
- Help to conduct audits of external contractors.
Associate Quality Assurance Engineer
IQVIA
08.2007 - 09.2008
- Performed validation testing for studies, which include executing test scripts and reporting and regressing defects.
- Wrote, edited, and approved test scripts used in validation testing for various objectives, including:' DB requirements, measures, edits/form controls, uploader and performance testing.
- Completed components for project lifecycle management including: writing and editing validation plans/reports, and creating test scripts matrices.
Site Management Associate
IQVIA
04.2006 - 08.2007
- Support physicians, nurses, pharmacists and other healthcare workers in all phases of study participation.
- Served as Lead Site Management Associate for two large registries involving different aspects of cardiac, coordinating site initiative, training and support efforts.
Education
Bachelor of Arts - Psychology
University of New Hampshire
Durham, NH05.2005
Skills
- Excellent attention to detail
- Work Ethic
- Project Management
- Problem-Solving
- Self-starter
- Mastery of Microsoft Office Suite
- Customer Service
- Communication
- Data Privacy
Certification
Certified CSF Practitioner (CCSFP) HITRUST
Timeline
Director of Quality / Senior Product Owner
Across Healthcare
08.2022 - Current
Director of Operations
IQVIA
06.2018 - 08.2020
Associate Director, IT
IQVIA
10.2016 - 07.2018
Test Manager
IQVIA
04.2015 - 10.2016
Supervisor, Lead Software QA Engineer
IQVIA
08.2010 - 04.2015
Test Engineer
IQVIA
09.2008 - 08.2010
Associate Quality Assurance Engineer
IQVIA
08.2007 - 09.2008
Site Management Associate
IQVIA
04.2006 - 08.2007
Bachelor of Arts - Psychology
University of New Hampshire
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