Leah Johnson
Malden
Summary
Professional banking leader with solid experience in consumer relationship development and procedural success. Skilled in team leadership, conflict resolution, and operational efficiency. Known for communication and adaptability in dynamic environments. Expertise includes cash handling, compliance, and client relations. Strong focus on collaboration and achieving results.
Overview
7
7
years of professional experience
Work History
Teller Supervisor
Beacon Bank
Medford, MA
05.2023 - Current
- Supervised daily operations, ensuring compliance with banking regulations and internal policies.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Collaborated with management on strategic initiatives and activities to enhance branch operations and employee engagement.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Branch Specialist
Members Plus Credit Union
Medford, MA
06.2022 - 03.2023
- Efficiently audited ATM machines, cash recyclers and teller cashboxes.
- Effectively used systems such as Fiserv DNA, Client Central, and Ascensus to navigate member's needs.
- Kept daily logs of account maintenance and transactions using Microsoft Excel and Word.
- Cross-sold products that suited each member's needs.
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Office Associate
The UPS Store Of Stoneham
Stoneham, MA
02.2020 - 07.2022
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Conducted research to address shipping errors and packaging mistakes.
- Engaged personally with customers to tailor shipping, packing, and printing solutions, improving customer retention by a measured ~30% in mailbox and contract customers
- Coordinated scheduling and large projects to enure efficient processing and shorter wait times in a fast-paced environment
- Lead my team through safe social distancing and keeping excellent service and support for our community during a global pandemic
Crew Member
Dunkin' Donuts
Stoneham, MA
04.2019 - 11.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Delivered exceptional service as illustrated through multiple positive Yelp and Google reviews.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Operated cash register to ring up final bill and process various forms of payment.
- Brewed coffee and tea and changed out drink station syrups.
Education
High School Diploma -
Stoneham High School
Stoneham, MA06-2021
Skills
- Customer Relationship Development
- Professionalism and ethics
- Staff training and development
- Sales and Cross-selling
- Cash handling and management
- Compliance and Security
Hobbies and Interests
- Canoeing
- Wildlife Observation
- Bingeing Movies
- Petting Dogs
- Studying Psychology and Sociology
Personal Information
- Title: Office Associate
- Gender: Female
Timeline
Teller Supervisor
Beacon Bank
05.2023 - Current
Branch Specialist
Members Plus Credit Union
06.2022 - 03.2023
Office Associate
The UPS Store Of Stoneham
02.2020 - 07.2022
Crew Member
Dunkin' Donuts
04.2019 - 11.2019
High School Diploma -
Stoneham High School