Summary
Overview
Work History
Education
Skills
Professional References
Leadership And Activities
Timeline
Generic

Leah Kirby

Upton

Summary

Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.


Overview

4
4
years of professional experience

Work History

Hostess/Banquet/Food Runner

Pepperoncini’s
12.2024 - Current
  • Assisted manager with quickly resolving service and food related issues
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Support servers, food runners and bussers with keeping dining area ready for every guest

Hostess/Banquet/Food Runner/Waitress

Shining Rock Bar and Grill
03.2023 - Current
  • Managed high-volume orders efficiently in a fast-paced golf course restaurant and banquet setting
  • Built rapport with regular guests, enhancing customer retention and satisfaction
  • Handled cash and credit card transactions accurately, ensuring secure and efficient payment processing
  • Maintained a clean and organized dining environment, adhering to health and safety standards

Camp Counselor

Next Step Sports Academy
09.2021 - Current
  • Lead weekly activities for a group of soccer players, focusing on team building and communication skills
  • Developed and implemented creative activities for campers of all ages
  • Mentored campers on problem solving and conflict resolution in the game of soccer

Take Out Specialist

Jade Garden Chinese Restaurant
11.2020 - 12.2023
  • Serve customers quickly and efficiently
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Packaged take-out items into bags properly, quickly processed payments and made accurate change

Education

High School -

Nipmuc Regional High School
Upton, MA
05.2024

University of New Hampshire
05.2028

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills

Professional References

  • David Antonelli, Vista Program Coordinator, Nipmuc Regional High School, 508-259-3551
  • Rachel Burgos, Front House Manager, Shining Rock Bar and Grill, 480-710-4452
  • Amanda Taylor, Co-worker, Shining Rock Bar and Grill, 774-573-1281

Leadership And Activities

  • Best Buddies, Co-President, 09/22, 06/24, Upton, MA,

Led and managed the local chapter of Best Buddies, a non-profit organization dedicated to fostering friendships and inclusion for individuals with intellectual and developmental disabilities., Successfully orchestrated various events, including social gatherings, awareness campaigns, and fundraisers, to promote the mission and goals of Best Buddies., Established and maintained positive relationships with local businesses, schools, and community organizations to expand the reach and impact of Best Buddies., Demonstrated strong leadership skills by guiding a team of officers and volunteers to work collaboratively toward the organization's goals.

  • Deca, Executive Board Member, 09/20, 06/24, Upton, MA,

Developed strong communication skills through DECA activities, including presenting ideas, participating in discussions, and creating persuasive presentations., Worked collaboratively with team members on DECA projects and competitions, emphasizing teamwork, cooperation, and shared success., Showcased skills in areas such as marketing, finance, hospitality, management, or entrepreneurship through competition achievements.

  • Nipmuc Regional High School Varsity Soccer, Division 3 Soccer Team Captain, 09/20, 11/23, Upton, MA,

Served as the captain of the soccer team, focused on fostering a positive team culture, motivating teammates, and maintaining a cohesive and supportive environment., Effectively communicated strategies, game plans, and motivational messages to team members, ensuring clarity and unity during matches and practices., Mediated disagreements, emphasizing teamwork and the common goal of achieving success on the field.

Timeline

Hostess/Banquet/Food Runner

Pepperoncini’s
12.2024 - Current

Hostess/Banquet/Food Runner/Waitress

Shining Rock Bar and Grill
03.2023 - Current

Camp Counselor

Next Step Sports Academy
09.2021 - Current

Take Out Specialist

Jade Garden Chinese Restaurant
11.2020 - 12.2023

University of New Hampshire

High School -

Nipmuc Regional High School
Leah Kirby