Leah Walker
Raynham,MA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Union Straw
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CNA
Benchmark Senior Living
04.2024 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized proper body mechanics and assistance devices when transferring patients.
Customer Service Representative
Shaw's Supermarket
02.2021 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information..
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Operated cash register for cash, check, and credit card transactions.
Education
Associate of Science - Diagnostic Medical Sonography
Community College of Rhode Island
Warwick, RI05-2027
High School Diploma -
Bristol Plymouth Technical Highschool
Taunton, MA06-2023
Skills
- Strong work ethic
- Patient care
- Time management
- Compassion and empathy
- HIPAA compliance
- Patient transfers
Certification
- Cardiopulmonary Resuscitation (CPR)
- First Aid Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing
Timeline
Server
Union Straw
07.2024 - Current
CNA
Benchmark Senior Living
04.2024 - 07.2024
Customer Service Representative
Shaw's Supermarket
02.2021 - 05.2024
Associate of Science - Diagnostic Medical Sonography
Community College of Rhode Island
High School Diploma -
Bristol Plymouth Technical Highschool
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